Relationship Officer at DET Consulting Limited

Job Purpose

• To build and cultivate relationships with potential and existing customers and translate those relationships into profitable business for the Bank.

Duties & Responsibilities

• Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the retail and commercial sectors of the market.
• Maintain a comprehensive database of existing relationships and prospects.
• Identify customer needs and buyer values and proactively provide suitable products and services to meet identified needs.
• Review applications for credit facilities (in line with the Bank’s policy) and make appropriate recommendations and decisions.
• Manage assigned credit portfolio and continuously monitor the quality of existing credit relationships.
• Analyze and screen applications for credit based on the Bank’s credit risk procedures.
• Initiate and carry out recovery actions on non-performing credit facilities on assigned accounts.
• Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels.
• Ensure timely resolution of customer complaints and issues.
• Assist customers with the account opening process.
• Prepare monthly activity and performance reports for the Regional Head.
• Supervise and coordinate the activities of subordinate staff.
• Establish performance objectives and targets for Account Officers and conduct timely and objective performance appraisals.
• Participate in regional and other team meetings.
• Perform other duties as assigned by the Branch Manager.

Key Performance Indicators (KPIs)

• Market share growth
• Quality of credit portfolio maintained
• Number of performing and non-performing loans and advances
• Loan loss provision to total loans and advances ratio
• Percentage average net yield on commercial credit before losses
• Quality of customer base
• Standard profit per customer
• Increase in wallet share per relationship
• Dormant and inactive account ratio
• Revenue per customer growth rate
• Timely update and accuracy of customer records
• Percentage of retained customers
• Customer satisfaction index
• Percentage of loan recovery
• Quality of cross-selling initiatives
• Depth of market knowledge
• Accuracy and timeliness of management reports
• Educational Qualifications

Minimum Qualification:

• First Degree or its equivalent

Postgraduate Qualification:

• Not Applicable

Professional Qualification:

• Not Applicable

Work Experience

• Minimum of 4 years cognate experience as a Relationship Officer.

Required Skills & Competencies

• Excellent product knowledge
• Excellent knowledge of the market
• Strong understanding of the Bank’s core values, vision, mission, and strategic focus
• Credit knowledge
• Impressive contact list
• Good negotiation and interpersonal skills
• Computer literacy
• Strong customer service orientation
• Ability to take initiative
• Sales-driven and aggressive mindset
• Persistence and resilience
• Creativity and innovation
• Result-oriented approach
• Proficiency in spoken English
• Team player
• Intelligence and fast learning ability