Relationship Manager- Public Sector at First Bank

JOB DESCRIPTION

• Manage and deepens existing relationships with existing and prospective customers
• Coordinate the overall marketing activities of the Relationship Managers (RMs) within the team; and ensure significant increase in market share of new and existing customers.
•  Actively supporting the team’s client retention strategies by providing excellent service to customers.
• Contributes towards the achievement of established marketing goals/objectives through
• Implementation of marketing strategies and plans within the assigned area of jurisdiction
• Generate leads and identify new business opportunities
• Initiate the development of products required to meet customer needs.
• Market the bank’s products to meet customer needs
• Serve as the primary daily service contact for the clients
• Conduct accounts reviews to track customer needs and usage trends
• Track and maintain customer data/information
• Ensure efficient service and maintenance of existing customers
• Interface with relevant Business Units for accounts transfers and other issues that may be of benefit to Public Sector customers

Internal Qualification:

• Minimum experience – 8 years relevant banking (marketing and credit) experience. 

KEY COMPETENCY REQUIREMENTS

Knowledge

• Strategic/Business Planning
• Bank structure, policies and procedures.
• Knowledge of government structure, policies and initiatives
• Knowledge of political system and power centers in relevant areas.
• Industry knowledge
• Banking operations/services/products
• Regulatory Compliance
• Idea about Sources and uses of funds