Relationship Manager at Earnipay

About Earnipay

• Earnipay is a fintech company revolutionizing how employees access their earnings. Our solutions empower employees to achieve financial wellness while enabling employers to optimize productivity and engagement.

Key Responsibilities

• Credit Solutions: Assess the financial needs of businesses and provide customized credit solutions to meet their requirements. Monitor and manage credit portfolio, ensuring timely collections and minimal delinquencies.
• Onboarding Businesses: Identify and target potential business clients for Earnipay’s business management platform. Guide new clients through the onboarding process, ensuring a smooth and efficient transition to our platform.
• Relationship Management: foster and sustain robust relationships with existing clients and proactively identify opportunities to up-sell and cross-sell additional services and products.
• Cross-functional Collaboration: Collaborate closely with internal departments such as product, marketing, and customer success to ensure a unified and comprehensive approach to client management.

Key Performance Indicators (KPIs)

• Number of new relationships established within the target demographic.
• Client engagement levels and satisfaction scores.
• Revenue growth from acquired relationships.
• Retention rates of onboarded clients.
• Feedback integration to improve services and strategies

Requirements

• Experience: 3–5 years in sales, relationship management, or client-facing roles, preferably within the banking or fintech sector.
• Network: Established connections at ABO-BO levels in banks will be highly advantageous.
• Skills:
  • Strong interpersonal and communication skills.
  • Proven ability to build and maintain long-term professional relationships.
  • Analytical mindset to understand client needs and propose tailored solutions.
• Education: Bachelor's degree in Business, Finance, Marketing, or a related field.