Relationship Manager at CITITRUST Development Partners Plc

Duties and Responsibilities

• Deposit mobilization and creation of quality risk asset
• Maintain good relationships with clients so that the business can maximize the value of those relationships
• Identify key contacts at potential client companies to establish and foster relationships
• Participate in one-on-one meetings with clients to explain services to guide their choices
• Understand the problems and challenges of clients and identify ways the business could better address those needs
• Grow the business by identifying new sales and business development opportunities
• Seek opportunities to cross-sell or upsell to existing clients
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients
• Provide excellent service to maintain a positive reputation for the business
• Resolve any customer complaints promptly and professionally

Required Skills and Abilities

• Ability to build, foster, and maintain positive professional relationships
• Devotion to high-quality customer service
• Excellent interpersonal communication skills
• Keen analytical and research abilities
• Knowledge of relationship management best practices
• Problem-solving and conflict resolution capabilities
• Ability to develop an in-depth understanding of the business & related service

Qualifications

• Bachelor’s degree in Banking and Finance, Economics, Marketing, Business Management, or related field
• 3-7 years of experience in the same capacity within the financial service Industry