Regional Operations Manager - North at Echolab Radiology and Laboratory Services

Job Responsibilities
Manage and monitor branch staff:

• Support the HR Department in the selection of skilled staff as required according to HR policies and procedures and the departmental budget.
• Liaise with HR to ensure that all recruitment, selection, and resignation documentation are completed, updated and forwarded to HR as required according to HR regulations and requirements.
• Answer and/or refer any queries from employees in respect of leave matters and complete any administrative tasks as needed.
• Support induction for new appointments and ensure that new staff members are orientated into the department.
• Set short- and medium-term goals and action plans according to any known strategic business plans and changes in work patterns.
• Draft house rules for the branch and distribute them to all relevant staff as required according to the branch requirements.
• Ensure all staff has access to PPE and that all staff comply and wear PPE at all times when they are performing their duties.

Perform operational management tasks:

• Identify and solve operational problems such as: TAT, Quality problems, breach in discipline, noncompliance with policies and procedures and negligence or transcription errors when needed according to relevant work instruction / SOP.
• Liaise with the supply chain monthly according to departmental needs using organizational tools (SAP).
• Monitor and follow up on the day-to-day operational aspects of the department in accordance with departmental needs and/or relevant SOP.
• Meet with the Pathologist/ Radiologist in charge on relevant operational and staff issues, plans for future developments and new policies and procedures as required.
• Ensure all equipment for radiology and pathology gets preventative maintenance and calibrations according to the QAD schedule and all assets such as A/C and generators, etc maintained according to the Facilities schedule. If there is any delay this needs to be escalated to the COO.

Generate Management report:

• Daily sales report
• Monthly branch consumption report on SAP
• Monitoring weekly consumption on SAP
• Monthly Health and safety checklist
• Monthly compliance audit report

Financial management:

• Verify all staff duty claims and allowances monthly according to relevant work instructions/SOP.
• Monitor the materials management of the department according to days-on-hand and other relevant Materials Management reports.
• Monitor branch expenses and productivity according to the monthly financial reports.
• Patient refunds are to be zero at month's end.

Maintain good client relations:

• Monitor the number of complaints received from internal and external clients and take corrective action when needed.
• Maintain a sound knowledge of the company’s structure, functions, policies, and procedures with regard to protocols.
• Assist internal and external clients with problems and queries daily to ensure client satisfaction.
• Assist the Pathologist/Radiologist with client visits to promote services and good client relations.

Job Requirements

• Bachelor of Sciences with preference to:
• B.MLS: Bachelor of Medical Laboratory Science or International Equivalent
• B. Rad: Radiography/Radiological Sciences
• 5 years and above experience in a similar role. Healthcare (Diagnostics) experience is preferred.