OUTCESS is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.
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We are looking for an experienced regional manager to oversee our business operations in an assigned region.
The regional manager will be responsible for leading and managing daily operations to achieve business goals and maximize profitability.
As a regional manager, your duties also include guiding management staff in your region, setting performance objectives, evaluating and optimizing operational performance, ensuring regulatory and company standards are upheld, and preparing operations and financial reports.
Responsibilities
Achieving business goals and revenue targets.
Overseeing daily operations, managing budgets, and setting performance objectives.
Developing and implementing business, marketing, and advertising plans.
Managing internal and external stakeholder relations and negotiating contracts.
Planning, evaluating, and optimizing operations to be efficient and cost-effective.
Ensuring products and services comply with regulatory and quality standards.
Ensuring company standards and procedures are followed.
Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
Dealing with escalated customer issues, incident reports, and legal actions.
Requirements
Must have a Degree from a recognized institution, Bachelor's Degree in Business Administration / Management, or a similar field preferred.
2 - 3 years experience working in a leadership role.
Excellent communication skills, both verbal and written.
Proficiency in Microsoft Office
Excellent leadership and decision-making skills.
Ability to multitask and work efficiently under pressure.
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