Regional Manager - 3PL at Jumia Nigeria

Department: Business Development

Job Objective

• As Regional Manager - Third Part Logistics Partners, you will be responsible for 3PL engagement across all verticals (physical goods & OnDemand Services) within your scope of region with a key focus to improve operational excellence in the handling and delivery of packages through 3rd Party Logistics Partners as per agreed SLA.
• You will play an active role in the monitoring and tracking of queues performance and ensure to push where required for the timely delivery of packages by effective management of Hubs, Dispatch, and Reverse logistics.

Key Responsibilities

• Managing 3rd party Logistics providers as per SLAs
• Managing cost of delivery through 3PL vendors.
• Partner with 3PL vendors to identify and resolve issues in their delivery processes to ensure best performance for Jumia deliveries.
• Structure and conduct analysis on 3PL performance data available to monitor and track performance.
• Monitoring the performance of all 3rd party service providers on processes related to customer experience in SCM like timely delivery, completion of   data entry to ensure data availability as agreed, return pick up and any process related to a customer’s experience.

Manage 3PL vendor portfolio by:

• Constantly monitoring and evaluating vendor performance relative to each other to decide volumes and coverage areas given to each vendor.
• Constantly keep new service providers in the pipeline to enhance the benchmark of services to customer.
• Regular audit of data on deliveries and return pickups.
• Mitigate any likely risks in SCM Processes / Practices and Customer Experience.
• Regular and consistent feedback activities / mechanisms to ascertain the services levels of 3rd Party Logistics providers and encourage improvements.
• Reiterate on Values of Jumia at all levels.

Qualification & Experience

• A minimum of 5+ years’ experience in Logistics
• Bachelor's Degree and / or equivalent work experience
• Customer Service/Account Management
• Should have experience in SCM in online or offline retail formats / FMCG companies.
• Should have experience in vendor management and have handled teams

We Offer

• A unique experience in an entrepreneurial, yet structured environment.
• The opportunity to become part of a highly professional and dynamic team working around the world.
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures.