Location: Hybrid (with scheduled HQ report)
Role Overview
The Team Lead – Field Risk & Internal Control provides strategic and operational leadership over field-based risk monitoring activities related to the marketing network in the field. The role is responsible for supervising investigations into misconduct and double-dealing, ensuring consistent application of internal control standards, and translating field-level intelligence into actionable risk insights for management.
This role serves as the control owner for overseeing the field marketing team, ensuring investigations are risk-based, evidence-driven, and aligned with internal governance frameworks.
Key Responsibilities
Team Leadership & Oversight
- Provide day-to-day supervision, guidance, and performance management for Field Risk & Internal Control Associates.
- Review investigation plans, fieldwork scope, and evidence quality to ensure consistency and objectivity.
- Approve investigation conclusions and ensure appropriate escalation of high-risk cases.
- Build team capability through coaching, on-the-job training, and structured feedback.
Investigation Governance & Quality Assurance
- Oversee investigations into BRM misconduct, including double-dealing, unethical field behavior, unauthorized agent onboarding, or policy breaches.
- Oversee BRM-related whistleblowing cases, ensuring confidentiality, non-retaliation, and alignment with whistleblowing policy.
- Ensure investigations follow approved protocols, documentation standards, and confidentiality requirements.
- Validate evidence, interview summaries, and findings before submission to senior management or disciplinary panels.
- Ensure proper evidence preservation, documentation standards, and chain-of-custody practices to support disciplinary or legal actions
- Act as the second-level reviewer for sensitive or complex cases.
- Attend to disciplinary cases involving field staff
Risk Analytics & Thematic Review
- Review BRM field data, dashboards, and investigation outcomes to identify recurring themes, emerging risks, and systemic control gaps.
- Coordinate periodic thematic reviews (e.g., double-dealing trends, onboarding abuse, agent complaints).
- Translate field findings into control improvement recommendations and risk mitigation plans.
- Support development and maintenance of BRM risk indicators and field risk dashboards.
Internal Control & Process Improvement
- Assess the effectiveness of internal controls governing BRM activities and agent lifecycle management.
- Partner with Operations, Sales, Compliance, and HR to strengthen preventive and detective controls.
- Track remediation actions and ensure timely closure of identified control weaknesses.
- Contribute to updates of SOPs, investigation manuals, and field control frameworks.
Reporting & Senior Stakeholder Engagement
- Prepare consolidated reports on field investigations, misconduct trends, and risk exposure for senior management and committees.
- Provide risk-based input into disciplinary decisions, policy reviews, and performance management processes.
- Act as the primary escalation point for significant field risk incidents involving BRMs.
- Support Internal Audit and external reviewers during field-related audits or regulatory reviews.
Candidate Profile
Experience and Qualifications
- Bachelor’s degree in Risk Management, Accounting, Law, Business Administration, or a related field.
- Experience managing whistleblowing or misconduct investigation frameworks.
- Familiarity with risk and control frameworks (COSO, Three Lines Model, Operational Risk).
- Experience supporting disciplinary committees or senior risk forums.
- Minimum of 6–8 years’ experience in internal control, operational risk, investigations, internal audit, or compliance within financial services or fintech.
- At least 2 years in a supervisory or team-lead role.
Skills and Attributes
- Strong judgment and decision-making capability in sensitive investigation matters.
- Advanced analytical skills with the ability to interpret field data and risk trends.
- High ethical standards, discretion, and independence.
- Excellent report writing, stakeholder communication, and escalation management skills.
- Practical understanding of agent banking, POS distribution, or field sales structures.
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