Regional IT Service Delivery Manager, EMEA at Atlas Copco

What we expect of you? 

Roles and Responsibilities

• Maintain one, common, agile, transparent, high performing IT organization with clear responsibilities and targets resulting in increased service levels for the business units in EMEA.
• Ensure an excellent end user experience of the IT services within your region by enabling a strong interaction with the IT service global teams to secure that end user feedback is adopted to IT services.
• Remove complexity from the users and make it simple to use our systems and easy to get support when needed.
• Ensure adoption and execution of Atlas Copco IT Services strategies. Local services must be delivered in line with global standards and guidelines, and local regulations.
• Ensure that the Group common IT components (systems, infrastructure and applications) run smoothly and cost efficiently in the region.
• Ensure that we provide the right training to the IT Services organization and to end-users, at the right time.
• Ensure that the Group IT environment is secure and that all users in the region are aware of the Group policy and guidelines related to IT security
• Ensure high quality, timely and cost-effective delivery of common IT projects related to the region.
• Drive continuous improvement and innovation in all areas with focus on security, speed, cost and quality.
• Be fully accountable for the IT service delivery in the region, with full responsibility for the cost and KPls for the region.
• Work closely with the Service and Product Owners and other IT teams to optimize the services efficiency.

Technical Skills 

• A demonstrated ability to successfully manage and provide leadership to a large remote team.
• A high level understanding of the solutions used in IT Services
• Working knowledge of the value and use of standard IT processes and methodologies (i.e. ITIL, PMI and SDLC). 
• A good command of the English language
• Experience of Atlas Copco and IT Services is considered a plus.

Key Behaviours and Competencies

Competency is more than ever a combination of knowledge, experience and attitude. Key behaviours of our candidate are: 

• A true leader
• Ability to effectively communicate ideas and recommendations orally and in writing, while considering the viewpoint of others  
• A customer centric individual who understands customers’ needs and seeks to fulfill or exceed expectations  
• Positive attitude and good communications skills allowing for a reliable and discrete relationship with your colleagues  
• Ability to manage multiple tasks and projects  
• A team player and natural diplomat who interacts and unites team members, customers, all stakeholders  
• A methodical and structured achiever, who can plan, organize, prioritize, assess, adapt, and deliver the promise  
• A resilient person who can cope with change in an ever faster moving digital landscape and who can spread this attitude of self-sufficiency   
• An innovative "there is always a better way" person with a positive, flexible, and responsive mindset who embraces and promotes digital transformation  
• Open-minded with a global mindset, curious to understand and learn new perspectives  
• A person who complies with our DNA => Commitment – Interaction – Innovation