Regional Field Agent Coordinator (South-South Region) at Infibranches Technologies Limited

Locations: Akwa Ibom, Bayelsa, Cross River, Delta & Rivers

Job Summary

• We already have a great team in place but we are missing a driven, curious and talented Regional Field Agent Coordinator to execute our Go-To-Market (GTM) strategy and expansion playbook for renewable energy and financial payments in Nigeria.
• You will be a vital part of our team of fabulous people, and bring your voice to the table on how to run and scale this company.
• The ideal candidate will be responsible for improving financial inclusion and energy access through the use of authorized agents to expand the organizational reach thereby increasing long-term revenue.

Job Description

• Drive sustainable financial growth through robust network development.
• Create and implement strategies for business development.
• Forging strong relationships with agents and partners.
• Initiation and scale-up of the agent network.
• Manage agent network and the overall operations of agents while ensuring compliance with agreements/contracts.
• Identify agent coverage and gaps to ensure a good quality agent network.
• Monitor financial performance to ensure business alignment and profitability.
• Provide market and competitive analysis on agency banking offerings.
• Design schedule and drive market communications activities
• Responsible for the Ideation, development and commercialization of substantially new products and services on the agent banking channel.
• Determination of product pricing by utilizing market research data.
• Reviewing associated product costs and anticipating product volume.
• Drive effective support to agents.
• Coordinate promotion activities including agreed marketing activities and branding of agents locations to create product awareness and drive transaction numbers.
• Identify bottlenecks in process flows and products for effectiveness.
• Create and drive Go-To-Market strategies for new products or enhancements to the agent banking channel.
• Drive effective initial and refresher training of agents and field officers.
• Collaborate with local partners to increase service options on agents.
• Development of new sources of competitive advantage.
• Tracking performance of the channel in relation to customer experiences.
• Hire and build the required teams, with a proper structure across their region.
• Facilitate and steer the growth of the company throughout their region.
• Engage numerous international partners, including intergovernmental organizations.
• Be accountable for achieving milestones and financial targets set by shareholders.
• Extend product portfolio offering when and as needed, on the basis of the existing business proposition and strategy.
• Generate and provide weekly and Monthly reports as may be required.
• Act as the spokesperson in the territory they reside.
• Drive corporate strategy with Government across states, Markets, Partnerships with Financial institutions/Super Agents/ Aggregators and Renewable energy value chain.

Qualification and Requirements

• Bachelor's Degree or its equivalent in relevant discipline.
• 5 years professional experience with 3 years in a similar role.
• A thorough understanding of Agency Banking products and services.
• Knowledge of agency banking in Sub-saharan Africa is a significant bonus.
• A deep understanding of the Nigerian financial & economic markets and regulations is mandatory
• Strong understanding of business financials.
• Experience in business scaling, growth management, product portfolio expansion, and asset management is expected.
• Good knowledge of all technical and administrative functions around the payment industry.
• Technical problem solving, communication, critical thinking, and leadership skills.
• Strong analytical and problem-solving skills.
• Proven ability to oversee multiple projects at a time while paying strict attention to detail
• Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions (i.e. data entry clerk versus company president).
• Provide outstanding customer service.
• Knowledge of the renewable energy sector would be an added advantage.
• Proven track record in the financial sector, specifically monetary finance institutions (MFIs), expected experience in banking and/or payments is a significant bonus.
• Competent in the use of Microsoft Office, especially Word, Excel, and PowerPoint.