Regional Facilities Manager at Principal Facilities Management Limited

Job Summary

• Ensure quality and reliability in service delivery through innovation, implementation and monitoring of quality standards for effectiveness in operations across all residential and commercial site locations in Lagos.

Key Responsibilities
Strategic:

• Budget forecast and implementation: Forecast and prepare monthly/annual budgets in liaison with relevant business units
• Monitor and implement monthly/annual budgets in accordance with stipulated budgeting processes.
• Participate in the development of capital budgets.
• Project future site requirements including manpower, equipment and infrastructure upgrades.
• Innovation: Drive innovation through the development of best practice, operational and service efficiency as well as identify industry trends/tools that could contribute to the organizational goal of service excellence.

Operational:

• Coordination of facility operations: Oversee daily operations, ensuring all customer requirements (maintenance services) are effectively fulfilled in accordance with service level agreements and organizational quality standards.
• Quality Assurance: Support the development and lead the implementation of a quality management system for the fulfillment of customer requirements. Ensure services meet set standards of quality reliability.
• Operational processes and procedures: Develop, recommend, and implement standard operational procedures in collaboration with operations team and top management. Ensure compliance with such approved processes/procedures.
• Maintenance of facility equipment: Ensure proper use and proactive maintenance of facility equipment by relevant operators as per standard operational procedures. Ensure timely and proper reactive maintenance in the event of equipment failure.
• Team Management: Coordinate the activities of all facility officers / managers and promote team cohesion.
• Service contract fulfillment: Ensure services provided are consistent with clients service level agreements, PFML’s policies and sites standard operational procedures.
• Health and Safety: Implementation, monitoring and review of health and safety standards Ensure regular health and safety checks are conducted on the facilities, potential threats/risks identified, and recommendations made for necessary action.
• Reporting: Prepare and deliver consolidated operational and other necessary reports as required.
• Service charge collection: Ensure prompt notification and remittance of service charge / other relevant fees by facility occupants in accordance with service level agreements
• Customer Relationship management: Manage and drive customer focus within all areas of operational activities and ensure effective relationships are maintained with all relevant stakeholders including traders associations, market operators, clients, external service providers and other relevant stakeholders.

Requirements

• Candidates should possess a Bachelor's Degree with a minimum of 10 years work experience.