Recovery Manager at Renmoney

The Role

• The Recovery Manager is responsible for the overall performance of Non-Performing Loans (NPL) and Written-Off Recoveries, including exceeding monthly recovery targets, safeguarding portfolio quality, proactively addressing performance gaps, and fostering a high-performance recovery culture. This role is for operators who think in numbers and manage by data, are obsessed with targets, run rates, and gap closure, can balance firmness with customer empathy, take extreme ownership and deliver results under pressure, challenge inefficiency and raise the performance bar, and move fast, act decisively, and execute relentlessly.

Responsibility

Target Ownership & Run-Rate Management

• Deliver 100%+ of monthly NPL and written-off recovery benchmarks
• Translate monthly targets into weekly and daily run-rate expectations
• Identify deficits early and execute structured recovery sprints

Performance Governance

• Implement daily war-room reviews
• Track PTP conversion rates, RPC rates, contactability, and agent productivity
• Reallocate high-value accounts to top performers when necessary
• Enforce strict accountability at Team Lead and Agent levels

Strategy & Continuous Improvement

• Design and execute data-driven recovery strategies
• Lead portfolio segmentation (balance-based, risk-based, behavior-based)
• Improve PTP kept rates and reduce roll-forward rates
• Introduce structured incentive models to drive productivity

Team Leadership & Capability Building

• Recruit, develop, and retain high-performing recovery talent
• Coach Team Leads to operate with discipline and urgency
• Build a performance culture where underperformance is corrected quickly

Executive Reporting & Insight

• Provide sharp, insight-led reporting to executive management
• Forecast month-end outcomes based on real-time run rate
• Highlight risks to profitability early and propose mitigation plans

Requirements

Mandatory

• HND or BSc in a relevant discipline
• Minimum of 7+ years' experience in Recoveries (consumer lending or fintech preferred)
• Proven track record of consistently hitting or exceeding recovery targets
• Strong analytical capability and data fluency

Advantageous

• Experience in digital collections platforms
• Exposure to credit risk or portfolio analytics
• Experience managing >20 collectors

Core Competencies

• Advanced negotiation and objection handling
• Data-driven decision making
• Strong execution discipline
• Conflict resolution and escalation management
• High emotional resilience under pressure
• Clear and confident communication at all levels