Recovery Executive at Go Rides

About the Role

• As a Recovery Executive at GoRides, you will play a pivotal role in the company’s financial stability by managing and overseeing the recovery of outstanding payments and debts.
• Your responsibilities will include proactively contacting customers with overdue accounts and maintaining accurate records of all communication and transactions.
• You will collaborate closely with cross-functional teams to ensure the resolution of outstanding issues while upholding GoRides commitment to exceptional customer service and ethical debt recovery practices.

What You’ll be Doing

• Recover vehicles from non-compliant drivers .
• Tow or Lift vehicles that are unable to be driven.
• Drive the senior security lead on official assignments.
• Source and maintain relationships with recovery partners

What You will need for this position

• Minimum of secondary school certificate or equivalent.
• 5+ years of proven driving experience.
• Good knowledge of routes and locations.
• Must have basic knowledge of vehicle components (i.e. mechanical and body).
• Must have good communication skills.
• Key Metrics
• % of recovery allocated and completed
• TAT for recovery by monitoring recovery agents
• Road safety and regulation compliance during recovery
• Minimising recovery by resolving DP returns through voluntary returns or having the DP continue driving with GoRides.