Recovery and Control Executive at The Concept Group

Job Description

• The Recovery and Control Officer configures tracking devices. He/she will track, monitor, demobilize and recover all stolen vehicles under Concept Nova’s jurisdiction.
• He/she will provide administrative support for the Vehicle Recovery Officers on the field during recovery operations and emergency situations.

Duties and Responsibilities

• Providing information, advice and assistance during vehicle recovery procedures for individual/ organizational vehicle repossession.
• Making decisions on charges to vehicle owners for individual vehicle recoveries.
• Ensuring records are updated daily with regards to vehicle reporting status, subscription details, those terminated on the grid and other relevant information, via the official software provided.
• Stopping all unauthorized movement of vehicles under the jurisdiction of Concept Nova as instructed by our clients.
• Liaising with law enforcement agencies in emergency or distress situations
• Scheduling health checks when vehicles on the grid are offline
• Serving as Concept Nova’s focal point for security incidence response, planning and execution.
• Safe keeping all departmental devices and ensuring they are given to the installers dully signed.
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships of trust with customers through open and interactive communication
• Providing accurate, valid and complete information from customers by using the right methods/tools
• Handling complaints, providing appropriate solutions and alternatives within the time limit and following up to ensure resolution
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers by responding promptly to their inquiries
• Obtaining and evaluating all relevant information to handle product and service inquiries.

Requirements

• Minimum of HND / B.Sc. in Geography or any relevant field
• Apt attention to details
• Good understanding of Lagos metropolis, routes, its various exits, and border areas.
• Sound knowledge of Security and Police network of operation
• Must have worked in a tracking, security, leasing, logistics or recovery company especially in recovery, control or escort department.
• Must be able to drive
• Always willing and ready to attend to emergency/distress calls at any time.