Reconciliation and Dispute Officer at FairMoney

Description

Reconciliation and Dispute specialist provides accounting support to major financial accounting areas,reconciling payments to ensure the accounting system reflects the correct transactions.

Roles and Responsibilities

• Daily reconciliation of accounts for exceptions and subsequent escalation of exceptions to the switch and other vendors or third parties for resolution.
• Coordinate with team members to solve any issues faced by the chargeback and settlement unit.
• Ensure daily processing of outgoing dispute actions and the on-time response of incoming disputes.
• Coordinate with banks to solve pending issues and reply to their inquiries.

Requirements

• Experience in reconciling accounting figures and financial records.
• High level of attention to detail.
• Ability to identify errors.
• Passionate about solving problems and is focused on customer experience
• Knowledge and understanding of banking and payment scheme operations.
• Excellent communication skills and interpersonal skills.
• Proficiency in the use of Ms. office suites & SQL
• creative thinker and problem solver who can resolve issues arising from online transactions timely and efficiently

Benefits

• Private Health Insurance
• Pension Plan
• Training & Development

Recruitment Process

• A screening call with the Senior Recruiter ~30 minutes
• Technical interview with the hiring manager ~30 minutes