Receptionist / Front Desk Officer at RightResults Diagnostic Centre

Job Summary

• Registers new patient, prepares correspondences and fulfill customer needs to ensure customer satisfaction.
• The Front desk acts as the face of the organization.
• Facilitates patient flow by notifying of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• The front desk staff answers all calls, take appointments, screen calls and forward to the appropriate department or unit.
• Provides information to client on services provided by the organisation.

Key Responsibilities
Your duties shall include, but not limited to the following:

• Communicating promptly, courteously with customers by telephone, email, letter and face to face.
• Calling of patientsand rescheduling of appointments.
• Keeping ahead of developments in customer service.
• Record details of inquiries, comments, complaints and actions taken.
• Assisting in preparing correspondence to be sent out to clients.
• Provide daily/ weekly & monthly reports.
• Work with doctors and nurses to ensure customer satisfaction
• Maintain a record of debtors and make phone calls to ensure payments.
• Any other duties assigned by your Manager and the Medical Director.

Qualifications

• Candidates should possess a minimum of OND qualification.
• 1+ years relevant work experience.
• Experience with Microsoft Office applications such as Word and Excel is essential.
• Experience in healthcare sector or hospital is an added advantage.
• Living in proximity to Lekkiis mandatory.