Receptionist at EHA Clinics

Mission Objective

• The Reach program is dedicated to closing healthcare gaps by bringing quality and affordable services directly to communities. 
• The reach Practice and Quality Assurance Coordinator is responsible for coordinating and overseeing daily administrative activities of the clinic to ensure compassionate, effective, and efficient delivery of high-quality care for patients. S/he is responsible for the supervision of all employed support staff.
• S/he is responsible for ensuring the overall smooth day-to-day operations and employee engagement.
• S/He is additionally responsible for assisting the REACH Program Manager to achieve departmental and organisational goals.

Duties and Responsibilities            
Purpose:

• Ensure optimal patient care by effectively triaging and classifying patients, contributing to a reduction in wait times and improved patient satisfaction.
• Maintain accurate and up-to-date clinical records within systems like Odoo and EHA Care, ensuring data integrity and ease of access for decision-making and operational efficiency.
• Drive clinic operational efficiency by streamlining processes, leading to increased patient flow, improved adherence to schedules, and minimized patient wait times.
• Increase sales of clinical products (e.g., membership packages) by identifying patient needs and providing tailored recommendations, aiming to meet or exceed monthly sales targets.
• Ensure seamless patient appointment scheduling and follow-ups, leading to a reduction in missed appointments and improved patient retention through effective communication and reminders.

Engagement:

• Enhance visitor experience by providing accurate and timely information about the clinic’s services and products, leading to increased satisfaction and improved patient onboarding.
• Facilitate seamless communication between patients and various departments (laboratory, medical, and pharmacy), ensuring prompt and accurate resolution of patient inquiries and concerns, leading to improved service delivery.
• Ensure effective coordination with HMO clients by confirming patient eligibility and securing pre-authorizations, resulting in faster approval times and enhanced patient care access.
• Strengthen organizational efficiency by supporting managers and employees with effective communication and organizational strategies, contributing to improved team productivity and operational flow.

Delivery:

• Ensure accurate and timely billing management by overseeing and tracking payments from clients and HMOs across various payment methods, resulting in improved cash flow and reduced payment discrepancies.
• Contribute to organisational success by taking ownership of new and evolving requests, identifying opportunities to enhance value in your role, and supporting the achievement of broader company goals through proactive problem-solving and innovation

Targeted Specialized Knowledge

• Bachelor’s degree in Business Administration, Office Management & Technology, Public Administration, Secretarial Studies, or any management-related field.
• Minimum of one year of experience handling roles as a Personal Assistant, Front Desk Executive, and Customer Service in any reputable company.

Benefits 

• Remuneration: N100,800 monthly gross. 
• Health Coverage Benefit 
• Performance Bonus
• 13th Month
• Annual Skills Assessment.