Receptionist at Alpha Mead Facilities & Management Services (AMFacilities)

Responsibilities

• Customer Interface Management Receive and Direct Visitors and clients
• Re-direct calls as appropriate and take adequate message when required
• Answer, screen, and transfer inbound phone calls.
• Handle admin-related request for information and data by visitors and staff members.
• Maintain proper sitting arrangement and space management of the reception area.
• Schedule appointments with visitors on behalf of office management staff
• Maintain a safe and hazard free work environment by ensuring that guests and employees follow safety inspection rules when it comes to paraphernalia and materials brought into the head office.
• Providing efficient internal customer service by following-up on staff that are on out-of-station duties to ascertain their welfare.
• Providing useful feedback to the Admin Officer on the experience of each staff on out-of-station duties and keeping record of same.

Clerical Duties:

• Handle incoming and outgoing mails and maintain record of same.
• General clerical duties including photocopying, scanning, and records maintenance (this including attendance register, movement register, and other records maintained in the front office)

Other HR / Admin Support Functions:

• Ensuring the head office conference room is well-equipped and properly maintained.
• Maintaining and ensuring effective use of the office’s stationeries
• Assisting the HR / Admin Officer in liaising with external contacts (i.e. local authorities, partner organizations, and so on) for smooth operations of the department.

Requirements

• Minimum of an OND in relevant field
• Minimum of 1 year experience in similar role
• Skilled with the use of professional communications etiquette over the phone and in person.
• Excellent interpersonal & organizational skills
• Diplomatic, tactful, discreet, flexible, resourceful, dependable,
• Creative and well-organized, with good prioritizing skill.
• Able to work effectively with multiple supervisors, balance and prioritize multiple requests.
• Service excellence-oriented.