Reactivation Analyst at Vendease

You will be responsible for engaging with clients, resolve any issues they may have faced, and develop strategies to retain the business. This role requires strong communication, interpersonal, and analytical skills, as well as the ability to work independently and manage a large volume of clients.

Responsibilities

• Reactivate dormant accounts and monitor churn to identify opportunities to bring back business.
• Engage with a list of clients on a weekly basis through calls and visits as needed.
• Build and maintain a pipeline of clients to reactivate, including tracking progress and results.
• Resolve any issues faced by clients in collaboration with other teams, such as finance, to ensure successful reactivation.
• Ensure all client interactions and communication are tracked and updated in the company's CRM system.
• Develop and implement strategies to retain and reactivate clients, and continuously monitor and evaluate their effectiveness.
• Provide regular reports and updates to management on the progress and success of the reactivation efforts.

Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proven experience in B2B sales, account management, or customer service.
• Strong communication and interpersonal skills to effectively engage with clients and build relationships.
• Ability to analyze data and understand client needs to develop effective reactivation strategies.
• Excellent problem-solving skills to resolve client issues and ensure successful reactivation.
• Ability to work independently and manage a large volume of clients.
• Knowledge of customer relationship management (CRM) systems and data tracking.
• Familiarity with sales and marketing techniques, such as lead generation and email marketing.
• Strong organizational and time-management skills to prioritise tasks and meet deadlines.
• Results-driven with a proven track record of success in sales or customer service.

Benefits

Our benefits include but are not limited to:

• Health Insurance
• Hybrid work schedule
• Paid time off  (maternity/paternity leave, annual leave)
• 13th Month Pay
• Training and development opportunities
• Opportunity to work on meaningful projects within the tech ecosystem