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  • Posted: Sep 22, 2021
    Deadline: Not specified
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    Omnibiz is an unified FMCG trade platform that eliminates the inefficiencies of traditional trade by digitizing the key stake holders. We bring together neighborhood retailers, distributors, 3rd party logistics partners and FMCG manufacturers onto a single platform. Omnibiz ensures retailers get better ROI and distributors / manufacturer grow volume and reach through wider distribution network.
    Read more about this company

     

    Queue Management & Reporting Specialist

    Job Description

    Role Summary:

    A Queue Management Specialist is a resource whose primary task will be to ensure allocation of requests to the right team. Their primary role is to ensure that all the requests are being worked upon in a timely manner and TAT SLAs are intact.

    Responsibilities:

    • Responsible for daily reporting and follow up on various departments.
    • Monitor queue status and volume for further planning.
    • Monitor and assign tracks to the responsible team.
    • Follow up with teams for closing the tracks before breaching SLA.
    • Monitor E2E scores and share responsibility of achieving their target.
    • Effectively solve problems, escalations and provide support for other departments.
    • Study and investigate cases for lost/missing/damaged items.
    • Fill in required data and figures for daily monitoring meetings’ G-docs.
    • Assign the Out of SLA tracks to the Lost Management Team for lost updates before they are missed.
    • Update and follow up on all the root causes of missed tracks.
    • Responsible for passing on information in order to obtain the best performance from different stakeholders.
    • Communicate effectively with colleagues; in a way that will enable them to perform work in a professional, safe, and efficient manner.
    • Initiate new reporting ways for clearer visibility, as required
    • Develop and participate in various projects.
    • Work might require visiting FC’s, Hub and Depot
    • Various other duties as assigned.

    Qualifications

    • Bachelor’s degree.
    • 1-3 years’ experience in related field.
    • Strong desire to learn and Attention to details
    • Proven skills in monitoring.
    • Excellent interpersonal and communication skills, including intercultural awareness.
    • Demonstrated ability to work in a proactively diverse and inclusive organization.
    • Effective problem-solving and mediation skills.
    • Must be proficient in Excel and use of the Internet.
    • Excellent use of Power BI and OMS.
    • Ability to transfer knowledge and share learnings

    Additional Information

    “Company may relocate based on business requirement within Nigeria”

    What We Offer:

    • Growth
    • Good working condition
    • Equal Opportunity
    • Exchange ideas and meet colleagues from different teams in our active squads

    Method of Application

    Interested and qualified? Go to Omnibiz Africa on jobs.smartrecruiters.com to apply

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