MISSION OBJECTIVE
EHA Pharma is committed to providing high-quality and cost-effective products and services to our valued partners and customers in line with our organisation’s mission and vision.
The Quality Coordinator is responsible for coordinating and optimizing the integrated Quality Management System (QMS) across pharmaceutical warehouse and supply chain operations to ensure compliance with ISO 9001, GDP, GSP, PCN regulations, pharmacovigilance obligations, and other applicable regulatory standards.
The role provides advanced technical oversight for regulatory compliance, audit readiness, quality governance, risk management, pharmacovigilance coordination, operational process integration, and continuous improvement initiatives. The position serves as a strategic quality resource responsible for strengthening operational integrity, minimizing regulatory risks, supporting organizational scalability, and sustaining service excellence across the supply chain network.
Duties And Responsibilities
- Coordinate and optimize the integrated Quality Management System (QMS) across warehouse and supply chain operations to ensure compliance with ISO 9001 and pharmaceutical regulatory standards.
- Lead cross-functional quality oversight activities relating to GDP, GSP, PCN compliance, pharmacovigilance obligations, cold chain management, inventory traceability, and controlled medicines handling.
- Coordinate enterprise-level document control processes, including SOP lifecycle management, quality manuals, CAPA documentation, deviation records, audit documentation, and training compliance systems.
- Manage complex quality investigations involving deviations, non-conformities, temperature excursions, customer complaints, inventory discrepancies, and operational failures while ensuring effective root cause analysis and CAPA implementation.
- Coordinate pharmacovigilance processes, including adverse drug reaction escalation, product quality complaint investigations, and regulatory reporting requirements in line with applicable standards.
- Conduct quality risk assessments and implement preventive controls to minimize operational, financial, compliance, and reputational risks.
- Support regulatory licensing activities, PCN inspections, ISO certification processes, partner audits, and external compliance assessments.
- Analyze quality trends, compliance data, audit findings, and operational performance metrics to identify systemic gaps and implement sustainable process improvements.
- Drive continuous improvement initiatives that strengthen operational efficiency, compliance maturity, service quality, and organizational performance
ENGAGEMENT
- Align warehouse, procurement, logistics, pharmacy, and management teams toward organizational quality objectives, compliance priorities, and operational standards.
- Serve as the primary coordination point for internal audits, mock audits, external audits, certification activities, and regulatory inspections while ensuring continuous audit readiness.
- Collaborate with cross-functional stakeholders to strengthen integrated operational controls, compliance systems, and service delivery processes.
- Lead organisation-wide quality and compliance training initiatives on ISO 9001, GDP, GSP, pharmacovigilance, CAPA systems, PCN requirements, and SOP compliance.
- Engage professionally with regulatory authorities, auditors, certification bodies, vendors, and partners on quality, compliance, and regulatory matters.
- Support strategic decision-making through quality reporting, KPI dashboards, risk analysis, compliance trend monitoring, and operational quality insights.
DELIVERY
- Sustain high-quality service delivery through effective coordination of quality systems, operational controls, and regulatory compliance activities.
- Ensure timely closure of CAPAs, deviations, audit findings, pharmacovigilance actions, and compliance action plans within defined timelines.
- Maintain high standards of documentation integrity, data accuracy, process traceability, and operational compliance across warehouse and supply chain functions.
- Monitor quality KPIs and support management review processes with actionable recommendations for operational and quality improvement.
- Drive a culture of accountability, continuous improvement, quality excellence, and regulatory compliance across operational teams.
- Support successful certification, recertification, and maintenance of ISO 9001 and other applicable quality and regulatory standards.
- Strengthen quality systems and integrated operational processes to support organizational growth, scalability, operational resilience, and customer satisfaction.
Targeted Specialized Knowledge
- Bachelor of Pharmacy (B.Pharm) degree required.
- Valid PCN practising licence required.
- Minimum of 1–2 years’ progressive experience in pharmaceutical quality assurance, pharmaceutical warehouse operations, pharmacovigilance, regulatory compliance, or supply chain quality management.
- Demonstrated experience supporting ISO 9001 implementation, QMS coordination, audit management, regulatory inspections, CAPA management, and quality compliance monitoring.
- Strong knowledge of GDP, GSP, ISO 9001 standards, pharmacovigilance requirements, PCN regulations, quality risk management systems, cold chain management, and pharmaceutical quality standards.
- Experience coordinating quality improvement initiatives, regulatory documentation systems, and compliance programmes within regulated healthcare or pharmaceutical environments.
- Relevant quality certification, such as ISO 9001 Internal Auditor, or related quality management certification, will be an added advantage.
- Proficiency in Microsoft Office Suite, ERP systems, inventory management systems, quality documentation systems, and data analysis/reporting tools.
- Strong analytical, leadership, stakeholder management, organisational, project coordination, and problem-solving skills with exceptional attention to detail.
Remuneration:
NGN 331,914.24 monthly gross.
Benefits
- Health Coverage Benefit
- Performance Bonus
- 13th Month
- Annual Skills Assessment
Key Areas of Note
Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
Key Skills and Attributes
- Hold Computer literacy
- Excellent Communication and Customer Service
- Caring, Compassionate, Dedicated and Professional
- Working Under Pressure
- Humane, Empathetic and Supportive Bedside Manner
- Leadership and Teamwork
- Problem solving and Initiative
- Time Management and Organization
- Attention to Detail
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. EHA Clinics is a tobacco-free environment.
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