Quality Assurance Specialist at Halogen Group

About the job

• The Quality Assurance Specialist is responsible for ensuring the quality-of-service delivery to PS Halogen clients is consistent with PSM standards.
• The Job holder is also responsible for developing and implementing quality assurance policies for PS Halogen, monitoring compliance by conducting inspections, identifying process issues and presenting solutions.
• Service Assurance
• Preparing and implementing quality assurance policies and procedures
• Regular review of service delivery for conformance with SLAs
• Ensuring that reports due for submission to clients are submitted as at when due
• Ensuring that standards and safety regulations are observed
• Addressing and discussing issues and proposed solutions with superiors
• Identifying and resolving workflow issues
• Documenting quality assurance activities and creating audit report.
• Compliance Monitoring
• Performing routine inspections and quality tests
• Ensure operational compliance to all laid down policies of the company.
• Drive conformance to QMS ISO9001:2015 standards for PS operations; document control, SOP compliance and report collation.
• Process Improvement
• Review of PS operational processes and making recommendations for improvements
• Creating training materials and operating manuals

Qualifications

• Minimum of a Bachelor’s degree or equivalent in a related field
• Relevant professional certification from a recognized body.

Experience

• Minimum of 3 - 5 years’ experience in security operations or as a Quality Assurance Specialist
• Working knowledge of tools, methods, and concepts of quality assurance

Competencies

• Quality Management Process: QMS ISO9001:2015
• Quality Assurance
• Compliance Monitoring
• Business Analytics; Data collection and analysis skills
• Risk Management
• Knowledge of relevant regulatory standards
• Critical thinking & Problem-Solving Skills
• Effective Communication & Presentation Skills
• Teamwork & Cross-functional Collaboration
• MS Office: Word, Excel and PowerPoint proficiency