Quality Assurance & Internal Control Associate at Lily Hospitals Limited

Job Summary

• We are seeking a detail-oriented Quality Assurance & Internal Control Associate to support the implementation and monitoring of quality systems, internal controls, and compliance frameworks across hospital operations.

Key Responsibilities

• Conduct routine risk assessments and support implementation of mitigation actions.
• Monitor compliance with internal controls, SOPs, and regulatory standards.
• Perform internal process audits, spot checks, and compliance reviews.
• Support quality improvement initiatives across departments.
• Review incidents, complaints, and near-miss reports and support resolution tracking.
• Assist in development and review of policies, SOPs, and control frameworks.
• Monitor outsourced service performance and compliance.
• Conduct environmental, hygiene, and safety compliance checks.
• Support implementation of ISO, COHSASA, Kaizen, and DMAIC standards.
• Ensure compliance with NDPR and other applicable regulations.
• Support internal customer satisfaction surveys and reporting.
• Provide support in training staff on QA and internal control processes.

Requirements

• Bachelor’s degree in any science related discipline.
• 2–4 years’ experience in quality assurance, internal control, audit, or healthcare compliance.
• Understanding of ISO standards and healthcare accreditation systems is an advantage.
• Strong analytical, documentation, and reporting skills.
• High attention to detail and integrity.
• Good communication and interpersonal skills.

Why Join Us?

• Competitive remuneration package
• Exposure to international healthcare standards and compliance frameworks.
• Health Insurance Coverage
• Career growth in quality assurance and internal control.
• Supportive and multidisciplinary work environment.