Quality Assurance & Control Manager (Enugu) at Don Quester Consulting

The Quality Assurance & Control Manager will be responsible for developing, implementing, and maintaining an effective Quality Management System (QMS) across the organization. The successful candidate will oversee Quality Assurance, Quality Control, Laboratory Operations, Compliance, Product Release, Supplier Quality, and Continuous Improvement initiatives while driving operational efficiency and customer satisfaction.

Key Responsibilities

1. Develop, implement, and continuously improve the organization\'s Quality Management System (QMS), ensuring compliance with GMP, ISO standards, regulatory requirements, and internal quality policies.
2. Lead Quality Assurance and Quality Control activities, including laboratory operations, material inspection, testing, product release, quarantine management, CAPA, non-conformance investigations, and root cause analysis.
3. Drive product quality and operational excellence by improving production yield, reducing waste, scrap, rework, and the Cost of Poor Quality (COPQ), while promoting Right First Time (RFT) manufacturing.
4. Lead internal, customer, supplier, and regulatory audits, ensuring timely resolution of findings and sustained compliance across manufacturing operations.
5. Manage customer and supplier quality by investigating complaints, implementing corrective actions, monitoring supplier performance, and partnering with Procurement and Supply Chain to improve material quality.
6. Develop and present quality dashboards, scorecards, and performance reports to support decision-making, governance, and continuous improvement initiatives.
7. Lead, coach, and develop the Quality team while fostering a culture of quality, accountability, collaboration, and continuous improvement across the organization.

Requirements

1. Bachelor\'s Degree in Chemistry, Industrial Chemistry, Biochemistry, Microbiology, Chemical Engineering, Industrial Engineering, or a related discipline.
2. Professional certifications such as ISO Lead Auditor, Lean Six Sigma, or other Quality Management certifications will be an added advantage.
3. Minimum of 7–10 years\' experience in Quality Management within a manufacturing environment.
4. At least 3–5 years\' experience leading quality teams.
5. Demonstrated experience managing Quality Management Systems (QMS), audits, compliance programmes, and quality improvement initiatives.

Required Skills

1. Quality Management Systems (QMS)
2. GMP and Regulatory Compliance
3. CAPA Management
4. Root Cause Analysis
5. Statistical Process Control (SPC)
6. Laboratory and Testing Operations
7. ISO Standards
8. Process Validation and Risk Management
9. ERP Systems
10. Microsoft Excel
11. Power BI
12. Strong analytical, leadership, communication, and stakeholder management skills

What Success Looks Like

The successful candidate will contribute to:

1. Improved Right First Time (RFT) performance
2. Reduced customer complaints and product rejection rates
3. Lower waste, scrap, rework, and Cost of Poor Quality (COPQ)
4. Strong audit and regulatory compliance performance
5. Enhanced supplier quality performance
6. A high-performing quality team that supports operational excellence