Quality Assurance Associate at Lily Hospitals Limited

Job Description

• We are looking for a proactive and detail-oriented Quality Assurance Officer to ensure our healthcare services meet the highest standards of excellence and compliance.
• The Quality Assurance Officer will develop, implement, and monitor quality management processes, ensuring continuous improvement across all hospital operations.

Key Responsibilities

• Design and implement quality assurance policies and procedures in line with industry standards.
• Establish and monitor key performance indicators (KPIs) for quality improvement.
• Ensure hospital operations comply with healthcare regulations, accreditation standards, and organizational policies.
• Conduct regular audits and inspections of clinical and administrative processes.
• Investigate and analyze incidents, errors, or near-misses to identify root causes.
• Recommend corrective and preventive actions to mitigate risks.
• Provide training for staff on quality assurance protocols and best practices.
• Promote a culture of quality, safety, and continuous improvement.
• Collect and analyze quality data to identify trends and areas for improvement.
• Prepare detailed reports on quality performance for management review.
• Lead quality improvement projects to enhance patient care and operational efficiency.
• Collaborate with departments to implement innovative solutions for quality enhancement.
• Assist in preparations for accreditation and certification processes.
• Ensure readiness for internal and external quality audits.

Qualifications and Skills
Education:

• Candidates should possess Bachelor's Degree in Healthcare Management or other Social Sciences related disciplines
• Additional certifications in Quality Management or Patient Safety are an advantage.

Experience:

• Minimum of 2 years of experience in quality assurance or healthcare management.

Skills:

• Knowledge of Quality Assurance Standards
• Audit and Reporting
• Data Analysis and Interpretation
• Process Improvement Techniques
• Excellent communication and interpersonal skills.