QA & Compliance Associate at Gamma Mobility

Position Summary

• As Gamma Mobility’s QA & Compliance Associate, you'll be supporting the execution of quality assurance, compliance reviews, audits, and investigations across Gamma cities. The role focuses on operational checks, documentation review, field audits, and follow-up of corrective actions. 

Key Responsibilities

Operational Quality Assurance

• Conduct QA reviews on verification, evaluation, recovery, and collection processes.
• Review onboarding and transaction files for SOP compliance and completeness.
• Validate system records using supporting evidence (GPS, photos, call logs).

Audit Execution & Field Support

• Participate in physical city audits and inspection visits.
• Conduct inventory, asset yard, and recovery compliance inspections.
• Support fraud investigations through evidence gathering and analysis.

Monitoring & Analysis

• Monitor dashboards for SLA breaches, anomalies, and risk indicators.
• Flag irregularities, trends, and high-risk issues to the Manager.
• Maintain audit working papers and evidence repositories.

Documentation & Follow-Up

• Maintain QA checklists, templates, and audit tools.
• Track corrective actions from audits and verify closure.
• Update SOP deviation logs and issue registers.

Key Deliverables

• QA Review Reports
• Compliance Report
• Corrective Action Trackers

Requirements

• 1-3 years experience in audit, compliance, QA, operations review, or risk roles.
• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
• Strong analytical and documentation skills.
• Good understanding of SOPs and operational controls
• Ability to work with data and audit evidence
• Willingness to travel for audits
• Strong attention to detail
• High integrity and objectivity
• Ability to work independently and meet deadlines