QA & Application Support Engineer at Premium Human Resource Solution Limited

Job Summary

• The QA & Application Support Engineer is responsible for ensuring the quality, reliability, and stability of all digital products and applications within the organization.
• The role combines structured quality assurance practices with responsive application support, serving as a critical bridge between product development and the end-user community to deliver a seamless digital experience.

Key Responsibilities

• Design, develop, and execute comprehensive test plans, test cases, and test scripts (functional, regression, integration, performance, and UAT) for all digital products.
• Implement and maintain automated testing frameworks using tools such as Selenium, Playwright, Cypress, Postman/Newman, or equivalent.
• Perform API testing, database validation, and end-to-end workflow testing across web and mobile platforms.
• Log, track, and verify defects using issue-tracking tools (Jira, Azure DevOps); liaise with developers to ensure timely resolution.
• Establish and enforce QA standards, testing methodologies, and quality metrics across the Digital Solutions team.
• Participate in Agile ceremonies (sprint planning, stand-ups, retrospectives) as the quality representative.
• Provide first and second-line application support: triage, diagnose, and resolve incidents escalated from end-users and the helpdesk.
• Monitor application health, performance, and availability using observability tools (Datadog, New Relic, Grafana, or similar); proactively identify and escalate anomalies.
• Maintain and update user support documentation, incident logs, and knowledge-base articles.
• Conduct root cause analysis (RCA) for production incidents and present findings with corrective action recommendations.
• Collaborate with the Technical Writer to document known issues, workarounds, and system limitations.
• Support application rollouts, patches, and version upgrades by coordinating testing and cutover activities.
• Gather user feedback post-release and translate insights into defect reports or product improvement recommendations.

Qualifications & Experience

• Bachelor's Degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Minimum 3 years of combined experience in software quality assurance and application support roles.
• Proven experience writing and executing test cases for web applications, APIs, and mobile platforms.
• Hands-on experience with automation testing tools: Selenium, Playwright, Cypress, or equivalent.
• Proficiency with API testing tools: Postman, REST Assured, or SoapUI.
• Experience with issue tracking and project management tools: Jira, Azure DevOps, or equivalent.
• Basic to intermediate SQL skills for database verification and data validation.
• Familiarity with CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI) and integrating test automation.
• Understanding of software development methodologies (Agile/Scrum) and SDLC best practices.
• ISTQB Foundation certification is an advantage.
• Experience with monitoring/observability platforms (Datadog, Grafana, Kibana) is a plus.