Project Manager at Club Concierge Africa

RESPONSIBILITIES

Project Planning & Initiation

• Define project objectives, scope, and deliverables in collaboration with stakeholders.
• Develop comprehensive project plans, including timelines, resource allocation, and risk assessment.
• Identify project dependencies and critical milestones.
• Establish clear success criteria for project deliverables.

Project Execution & Monitoring

• Coordinate internal resources and third-party vendors for flawless project execution.
• Track project progress, ensuring deadlines are met without compromising quality.
• Manage project budgets, ensuring optimal resource utilization.
• Conduct regular status meetings with stakeholders to provide progress updates.
• Identify and mitigate project risks, escalating issues where necessary.
• Ensure all documentation, including project charters, risk registers, and reports, are updated regularly.

Stakeholder Management

• Act as the primary point of contact for all project-related communications.
• Engage with internal departments, clients, and external vendors to ensure alignment on project objectives.
• Maintain transparent communication channels for progress reporting and issue resolution.

Team Coordination:

• Lead and collaborate with internal teams, stakeholders, and clients to ensure all project activities are completed efficiently.

Risk Management:

• Identify potential project risks and issues and develop strategies to mitigate project related risk and issues
• Develop contingency plans and proactively resolve issues before they impact project timelines or quality
• Provide regular updates to stakeholders on the status of risk management efforts.

Budget & Resource Management:

• Ensure projects are delivered within budget and efficient/effective utilization of resources
• Track project costs and adjust as necessary to stay within financial constraints.
• Report on budget variances and take corrective actions where necessary.

Quality Assurance & Compliance

• Ensure project deliverables meet defined quality standards and customer expectations.
• Enforce compliance with company policies, industry standards, and regulatory requirements.
• Monitor project performance and ensure deliverables meet the defined quality standards and members' expectations.
• Collect feedback and ensure continuous improvement in future projects.

Post-Implementation Review

• Conduct post-project reviews to identify lessons learned and areas for improvement.
• Document and archive project insights to support future initiatives.
• Prepare and present detailed project reports for management review.

Project Documentation:

• Maintain accurate project documentation, including project plans, status reports, meeting notes, and post-project evaluations.
• Draft post-project reports analyzing successes, challenges, and areas for improvement.

Timeline Management:

• Establish project timelines and ensure milestones are met.
• Track progress and address delays or bottlenecks promptly

Process Improvement:

• Continuously assess and refine project management processes to enhance efficiency and quality across all projects.

Key Performance Indicators (KPIs)

• Project delivery within scope, time, and budget.
• Stakeholder satisfaction and engagement levels.
• Number of successfully closed projects.
• Effective risk mitigation strategies.
• Documentation accuracy and completeness.

QUALIFICATION, EXPERIENCE AND SKILLS

• Bachelor’s degree in Business Administration, Project Management, or a related field. PMP or other project management certifications are a plus.
• PMP, PRINCE2, or Agile certification preferred.
• Minimum of 7 years' experience managing complex projects, ideally within the travel, tourism, or e-commerce industry.
• Demonstrated experience working with cross-functional teams in a fast-paced environment.
• Certifications: PMP, Scrum Master, or other relevant certifications preferred.
• Leadership: Demonstrates strong leadership skills, providing guidance and motivation to project teams
• Excellent verbal and written communication skills.
• Proficiency in project management software (e.g., Microsoft Project, Jira, Asana, etc.).
• Ability to manage multiple projects simultaneously.