Program Manager at Interswitch

Job Description

• To manage software development projects in alignment with engineering process, upholding, and reinforcing agile practices in the business and building self-organizing teams.

Responsibilities

• Project Management
• Ensures satisfactory service with customers at all levels (Business Analyst, Developers, and Management)
• Conducts internal audits to measure and assure adherence to established Quality Assurance standards for software development, application integration, information system performance, and corresponding documentation
• Ensures proper documentation of all product and project activities
• Reviews new or modified programs, including documentation, diagram, and flow charts, to determine if the programs will perform according to user requests and conform to guidelines
• Makes recommendations for improvement of applications to programmers and software developers or engineers
• Creates methodologies and processes for the collection and analysis of data for ensuring software, systems, and product quality
• Track project against its schedule and objectives and take corrective actions to address deviations
• Agile Practice
• Escalate issues to the appropriate authority to get support in closing long standing issues or issues threatening achievement of business objectives
• Supports the team in addressing and eliminating issues to improve the likelihood of achieving the objectives of the Iteration
• Exhibits the behaviors of a Lean-Agile leader who leads by example; leads the change; and helps the team embrace SAFe core values, adopt, and apply SAFe principles
• Facilitates team events, including (where applicable) the Daily Stand-up, Iteration Planning, Iteration Review, and Iteration Retrospective
• Supports the Product Owner in managing the backlog and guide the team while facilitating a healthy team dynamic with respect to priorities and scope
• Escalates people problems to management where necessary
• Supports the team’s efforts to continuously improve communications and relationships with other teams
• Supports the overall adoption of SAFe across the enterprise by coaching stakeholders and other non-agile teams on effective interactions with agile teams
• Responsible for preparing weekly report while also responsible project documentation as well as agile event documentation

Requirements

• Minimum of Bachelor’s Degree / HND in Computer / System / Information Technology or a related discipline
• Minimum of three (3) years in a similar function with a focus on IT product
• Working knowledge of agile methodology, techniques, and frameworks, such as SAFe, Scrum or Kanban, to deliver solutions
• Relevant certification such as ITIL (Information Technology Infrastructure Library), Project Management Professional (PMP), Agile Project Management, Certified Scum Master (CSM), PRINCE2 Foundation/Practitioner, Associate in Project Management, Certified Associate in Project Management (CAPM), Certified Business Analysis Professional (CBAP).