Program Associate at AltSchool Africa

Job Summary

• The Program Associate role exists as a supporting role for the delivery of AltSchool's programs. The role has a direct impact on our brand as our learners interface with whoever takes the role on a daily basis. 
• As a Programs Associate, you’ll work closely with the Program Manager for your designated school, supporting all required program-related tasks to maintain high-quality program delivery for your learners.
• You will provide support to the learners where needed, and also manipulate chunks of learner-related data. A successful Program Associate is one who is able to support the seamless execution of all goals for the specific school.

Job Details

What you will be doing:

• Own the planning and implementation of ‘mini-projects’ designed to support learner success
• Facilitate learner enrollment, engagement, evaluations, and daily communication.
• Manage the onboarding and offboarding processes for learners across cohorts.
• Provide program-specific technical support and escalate LMS issues to the Product and Engineering teams, including resolving payment challenges.
• Protect learner data in accordance with the NDPR & GDPR data protection regulations.
• Regularly maintain and update the leaderboard.
• Coordinate and manage live class sessions.
• Assist the learning & academics team with tracking and aligning overall program timelines.
• Interface with some stakeholders involved in the various programs and effectively deliver value to all.
• Supporting the Learning and Academics team behind 'The Alt School Africa' to create a new generation of learners from your designated school with a low entry barrier while delivering a quality experience.
• Manage program partnerships with organizations that are able to deliver quality technical content and support new AltSchool initiatives.
• Support retention by tracking in real-time the progress of all students, regularly checking in when they are lagging behind, and providing adequate support.
• Efficiently support all instructors and mentors in their responsibilities while tracking mentor, instructor, and students' progress weekly using performance review frameworks.
• Identify and improve collaborative ways to improve the internal program processes.
• Support with the launching and execution of different departments within the school.
• Serve as a bridge between students and instructors.

Requirements

Must have:

• Strong verbal and written communication skills.
• Proficient in data entry and management.
• Effective stakeholder engagement capabilities.
• Demonstrates emotional intelligence and excellent organizational skills.
• Tech-savvy with experience in event and project management.
• Resource management
• Attention to detail & Critical thinking
• Ownership & Time management
• Good understanding of Program/project tools and techniques

Nice to Have:

• Relevant experience within a startup environment, or with tech companies

Benefits

• Join a team that thrives on collaboration and innovation, where your ideas and contributions are highly regarded.
• Experience our unwavering commitment to fostering career growth and providing ample development opportunities.
• We celebrate your milestone with dedicated support funds.
• Join a team with a culture that values ownership, open communication, excellence, teamwork, and collaboration, empowering our team to achieve extraordinary results.
• We are genuinely enthusiastic about the work we do, so we have fun while making an impact!