Product Support Sales Representative at Mantrac Nigeria Ltd

SUMMARY OF RESPONSIBILITIES

Ensure achievement of agreed sales targets and performance objectives.

MAIN FUNCTIONS

• Visiting customers in the Region (old and new), prospecting for parts, unit sales and service opportunities and as well seek for regular patronage.
• Sell and implement product support programmes such as CTS, REMAN, SOS, etc. on a regular basis.
• Ensure prompt delivery of parts or services (including backordered items) and corresponding invoices to engender customer satisfaction and early payment as they fall due.
• Preparation and implementation of weekly call plan and corresponding summary report.
• Preparation and updating customers’ profile list.
• Keep abreast of product/service information from Caterpillar and related suppliers, and ensure adequate dissemination to concerned employees and customers.
• Promptly and effectively resolve customer complaints such as to retain their goodwill and confidence in the product, services and the dealership at large.
• Actively involved in the Region’s debt collection drive on an on-going basis.
• Establish and report competitive activities and sales opportunities (for parts, units & service). Implement actions that will ensure prompt and adequate conversion to Caterpillar products & services.
• Implement relevant marketing and promotional programmes as they arise.
• Ensure prudent financial management and adequate maintenance / security of Company assets placed in incumbent’s care by virtue of function and/or location.

 CONTACTS

• All levels of MNL staff and management.
• Customer representatives – both Government, private & associate companies.
• UNATRAC and Caterpillar management representatives.

QUALIFICATION

• HND/B.Sc. Engineering with a minimum of 3years working experience in Technical Sections of MNL or similar company.

ENVIRONMENT

Financial Impact:

• See annual work plan.

Hazards:

• Risk of accidents due to extensive travelling by road, and exposure to customer site / workshop conditions.