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  • Posted: Apr 20, 2024
    Deadline: Not specified
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We believe that our technology can universally change the way in which financial services are distributed and accessed by the new digital economy RedCloud is a leading technology firm based in London, UK. With regional offices across Africa, Latin America, and Southeast Asia, we provide banks, corporates, and governments in emerging markets with an innova...
    Read more about this company


    Product Support Manager

    The Role

    • The Product Support Manager will play a pivotal role in ensuring our platform operates seamlessly and effectively meets the needs of our users.
    • This position involves a blend of technical acumen, customer service expertise, and leadership skills to manage and enhance our product support operations.
    • By joining our team, you'll be contributing directly to our mission of transforming commerce in emerging markets.

    Main Responsibilities

    User Support Excellence:

    • Lead a team dedicated to providing outstanding support to users of the RedCloud platform, ensuring swift and effective resolution of issues.

    Product Improvement Insights:

    • Gather and analyze user feedback to drive continuous improvement of the platform, collaborating with the product development team to enhance user experience.
    • Team Development:

      Manage and develop the Product Support team, setting objectives, conducting performance appraisals, and fostering a culture of excellence.

    Stakeholder Engagement:

    • Work closely with other departments to ensure product support strategies align with overall business objectives and user needs.

    Quality Assurance:

    • Oversee the development and implementation of quality assurance protocols to maintain high standards of product support.

    What We're Looking For

    • Proven experience in a Product Support Management role within a fast-paced tech or e-Commerce environment.
    • Excellent leadership abilities and a track record of managing high-performing teams.
    • Strong technical background, with the ability to understand and troubleshoot complex issues.
    • Exceptional communication and interpersonal skills, capable of engaging effectively with both technical and non-technical stakeholders.
    • Customer-focused mindset, with a passion for delivering outstanding service and support.
    • Experience with data analysis and feedback gathering tools to inform product improvement strategies.

    Method of Application

    Interested and qualified? Go to RedCloud Technology on to apply

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