Product Support Manager - Africa at RedCloud Technology

• As the Product Support Manager – Africa, you will play an integral role in achieving laid down product strategies, maintain and improve sales on the marketplace with the sales team and improve customer satisfaction, and ensure long-lasting relationships with all customers (internal and external). The successful candidate should have background from either of the following: E-Banking, E-Commerce background, Cluster Sales, or Regional Sales from FMCG, Fintech Sales and Strategic partnership. The successful candidate report to Head of Product – Africa.

Main Responsibilities

• Work with Retail Growth Team to;
• Increase APP downloads and Adoption in Alliance with the Sales Agents
• Drive onboarding of distributors to RedPay (registration and trading)
• Increase merchant adoption of Digital Payments and Achieve 80% active ratio.
• Increase adoption of digital products MOM by AVG 10% i.e airtime top up, bill payment, lending, and VAS.
• Monitor Product adoption, Usage, and failure rates.
• Weekly/Monthly/Quarterly product performance review
• Market Insight feedback.
• Escalation and follow up on resolution of disputes raised.
• Work with Active/Dormant User report to drive re-activation and usage to reduce churn rate.
• Support Head of Product and Brands team on Live Demo presentations (Hybrid meetings)
• Work with Head of Product to schedule recurrent Product trainings for Account Managers/Distributor Partners/Sales Agent relationships.

Experience we think you'll need:

• Strong understanding of digital solutions across Payments, Ordering, Marketing solutions and B2B marketplaces
• Demonstrated ability to communicate, present and influence all levels, including executive and C-level.
• Experience in delivering client-focused solutions.
• Excellent listening, negotiation, and presentation skills
• Deep digital understanding
• Keen attention to detail and adherence to deadlines