Product Specialist at Venture Garden Nigeria (VGN)

Location: Ikeja, Lagos

Job Description

• Understands and effectively presents and delivers presentations on products, features and benefits.
• Effectively describes the process and value-added benefits of the product implementation process to new and prospective clients.
• Prepares and provide product performance reports and analysis metrics.
• Develops documentation for product release and training.
• Seeks opportunities to propose solutions and improvements as related to product usage.
• Works closely with customers to understand their organizational pain points and effectively link product features and benefits to the customer’s needs to help promote sales.
• Continuously reviews industry trends and client feedback to anticipate future market needs.
• Establishes and maintains positive work relationships and works productively with support groups within the SBUs, i.e., Project Management, Business Analysis, Software Development, etc.
• Manages incidents and problems in a timely and professional manner.
• Prioritizes and escalates problems (when required) to the appropriate company resource.
• Tests fix to ensure the problem has been adequately resolved.
• Anchor’s training and implementation of product/projects at customer sites.
• Reconciles invoices with payments in conjunction with revenue assurance.
• Assures revenue by driving product usage.
• Other duties, as may be assigned.

Qualifications

• Strong tech background and work experience in Customer Service/Technical support.
• Excellent computer skills and proficiency in the use of Microsoft office suit
• Excellent communication skills both verbal and written.
• Excellent relationship management skills
• Demonstrates fast and excellent relationship-building skills.
• Excellent interpersonal and collaborative skills.
• Excellent people manager, open to direction, collaborative work style and commitment to get the job done
• Ability to challenge and debate issues of importance to the organization/product.
• Ability to look at situations from several points of view especially as it affects the customer.
• Persuasive with details and facts

Working Conditions

• Flexibility is important. 

Remuneration

• Competitive based on experience