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  • Posted: Jan 16, 2026
    Deadline: Not specified
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  • We are building an ecosystem to provide millions of customers with the best choice and value in digital and financial services. We are creating new and unique experiences for our customers and can offer scale to our partners to reach new audiences.
    Read more about this company

     

    Product Specialist, Customer Service

    Core Responsibilities‌

    End-to-End Product Ownership‌

    • Design and optimize SASS customer service solutions (e.g., intelligent chatbots, voice response systems) for internet banking platforms.
    • Define product roadmap for customer support tools, focusing on efficiency and user satisfaction metrics

    Cross-Functional Collaboration‌

    • Bridge technical (R&D/AI teams) and operational (customer support centers) requirements for seamless implementation.

    Data-Driven Optimization‌

    • Analyze user feedback and behavior data to refine self-service features and reduce human-agent dependency.
    • Monitor key performance indicators (KPIs) such as first-call resolution rate and average handling time.

    ‌Qualifications & Skills‌

    Experience‌

    • 1-3 years in fintech/digital SASS product management, with focus on customer service systems.

    Hard Skills‌

    • Proficiency in prototyping (Figma/Axure) and PRD documentation for complex workflows.
    • Understanding of contact center technologies (IVR, CTI) and API integrations.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to PalmPay on palmpaylimited.applytojob.com to apply

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