Product Solutions Lead at Visa Incorporated

Job Description

• Reporting directly to the SSA Head of Products and Key Account Manager, this individual is a key member of the regional Product and Solutions team serving West Africa.
• A key ‘face of the Product and Solutions team managing, building and developing Key account portfolios, the individual also helps define and execute the operations of all Key Account products initiatives.
• This individual also reports to the Country Manager for West Africa and is a key partner in local solution development.

Scope:

• Anglophone West Africa, based in Lagos, Nigeria

Product Leadership For Products and Solutions:

• Engage Client(s), in collaboration with Visa Business Development (BD) team and other key stakeholders, to understand Product requirements and provide appropriate Visa solutions
• Drive Product and strategic initiatives with Client(s), in collaboration with BD, Marketing and other cross-functional teams
• Pro-actively identify opportunities for growth, improvement or co-created solutions with client
• Provide Product input to new business opportunities and formal proposals.

Develop And Manage Products and Product Platforms:

• Manage the introduction, communication and implementation of product and service releases, new products and enhancements of services
• Work with cross-functional stakeholders and client to understand local requirements, adapt products as required and manage programs to establish and grow new product solutions
• In cases where localized products, benefits or platforms are required, take end-to-end accountability to develop and launch such capabilities, including project and vendor management and cross-functional collaboration

Client Leadership:

• Be the face of Visa for client and partners looking to co-innovate with Visa
• Support Sub Saharan Africa solutions and BD teams as an innovation subject matter expert.
• Develop robust, proactive pipeline of tangible collaboration/prototyping projects with clients/partners that will drive c-level sponsorship and engagement
• Build trusted advisor relationships with key client and partners in the industry

Engagement Leadership:

• Structure, support and lead client Discovery and Ideation Sessions:
• Discussing major industry and technology trends and payment innovations
• Understanding client’s needs, pain points and priorities and be able to link trends and innovations directly to client strategy
• Identifying payment innovation opportunities
• Driving positive outcomes and concrete next steps

Co-creations:

• Lead a team that defines and delivers on Visa Sub Saharan Africa’s co-creation agenda and engagements with client
• Deliver against co-creation engagements committed in client’s contract
• Use best in class design thinking and agile methods to Discover, Design, Develop and Deploy new innovations
• Demonstrate and be held accountable for actual client impact, client satisfaction, and implementation results post co-creations.

Internal Solution Development:

• Partner the local solutions team to develop local solutions for the Client

Planning, Reporting, Financial Management:

• Partner with Marketing & Comms teams to showcase the Visa Sub Saharan Africa Products and Solutions story and activities to the client
• Build a programmatic marketing / comms plan working with internal stakeholders and client
• Lead high-quality campaigns to showcase Visa’s products
• Support the P&L management, financial planning with Client to ensure that Visa Products remain on top of Clients’ product offering.
• Play a key role in building annual operating plan, multi- year plan with the client
• Work with SSA, Head of Products and Finance Business Partner to ensure that revenues is maximized
• Help build business models and cases for growth with Client

Thought Leadership and Evangelism:

• Proactively build and curate content on emerging innovation themes to present to Client
• Build client engagement content (e.g., use case of a new technology in payment), based on desk research and interviews with Visa’s experts, and engagement material across various media formats (e.g., presentation, talking points, demos, videos)
• Actively evangelize Visa’s Products and Solutions and priorities with Client
• Educate Client on latest innovations and Visa solutions through memos, frequent brown bags and other ways to engage Client
• Build a vision for how to showcase innovative experiences to Client. Lead innovation immersions with clients at Visa Innovation Centers, to display the latest (and upcoming) applications of technology in payments.

Qualifications

• Tertiary qualification with a business, marketing, or other relevant degree
• Post-graduate qualification will be advantageous, but not an absolute requirement
• 8 years’ experience in payments, banking or financial services
• Experience in product management, and/or marketing management, and/or consulting
• Strong project management and execution skills
• Insight and understanding of analytics, segmentation and other product management principles
• Experience of management and/or business strategy will be advantageous
• Exposure to digital products and digital product management will be advantageous
• Strong conceptualization and problem-solving skills
• Good networker with experience at senior levels
• Experience evaluating a technology landscape, preferably within payments and e-commerce
• Passion for technology, futurist view and intellectual curiosity.