Product Operations Specialist at PalmPay

Job Description

• We are seeking to hire a Product Operations Specialist to join our team. The Product Operations Specialist will be responsible for managing the operations related to our product offerings, collaborating with cross-functional teams to ensure a seamless customer experience.
• The ideal candidate will have a strong background in product management, project management, customer service, and analytics.

Key Responsibilities

• Develop and maintain product operations processes and procedures to improve product performance, enhance customer experience, and reduce errors.
• Collaborate with cross-functional teams such as product development, engineering, marketing, and customer service to drive product operations activities, resolve issues, and ensure optimal product performance.
• Develop and maintain metrics and dashboards to track product performance, customer satisfaction, and other key performance indicators.
• Analyze customer feedback and identify trends to inform product development and management strategies.
• Develop and maintain product documentation, including user manuals, training materials, and other product-related information.
• Manage product-related projects, including timelines, budgets, and resource allocation.
• Ensure compliance with relevant regulations and policies related to product offerings.
• Provide training and support to internal teams and external stakeholders regarding product offerings.
• Maintain a high level of professionalism and confidentiality in all interactions with internal and external stakeholders.

Requirements

• Bachelor's Degree in Business Administration, Finance, Computer Science, or a related field; a Master's Degree is preferred.
• 3 - 5 years of experience in product management, product operations, project management, or a related field.
• Strong analytical, problem-solving, and data analysis skills.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Detail-oriented and able to manage multiple priorities in a fast-paced environment.
• Strong knowledge of product operations processes and best practices.
• Experience with relevant technology such as project management tools, customer relationship management systems, and analytics platforms.
• Familiarity with relevant regulations and policies related to product management and customer service.