Product Manager (Payments) at Smile ID (formerly Smile Identity)

The Role

• The online payment landscape driven by technological innovations from commercial banks and fintech companies, is paving the way to digitalisation and a cashless economy in Nigeria. With the adoption of e-payment channels as a preferred means for commercial transactions in Nigeria, there has been an increase in incidences of e-payment frauds. 
• We believe that there's a more effective approach to fight against the fraud with digital identity and we have developed the tools and infrastructure needed to execute on this vision.
• We are looking for a Product Manager in Nigeria to support and complement our growing team led by our Managing Director for Nigeria.
• As Product Manager(Payments) you will work closely as part of our product and engineering team to craft user stories and execute on our roadmap. Product managers at Smile cover a broad range of responsibilities from customer research to UX design and Agile process management. In this role you will serve as the primary conduit between our customers, our commercial teams, and our engineering teams. Most product managers have at least one area of specialization.
• For this role the focus is on customer research and User Experience Design for biometric payment authentication. In addition, a product manager in this role should expect to gain a deep understanding of market dynamics and competitive offerings in our markets.

Primary Responsibilities

The specific responsibilities of the Product Manager position include:

• Perform customer research to understand user pain points and needs
• Identifying types of transaction fraud and existing solutions the banks are using to stop it
• Collaborating with customers and prospects to gather the relevant set of fraud signals that are important for them and for us in terms of predicting and preventing fraud
• Identifying integration points for our systems to talk to theirs, for two way data flow that supports the authentication product and catches fraud
• Consolidate research findings and propose solutions in the form of presentations, wireframes and user stories
• Collaborate with the Managing Director and Product team to craft user stories that the product/engineering team can execute on as part of an Authentication/Anti-fraud beta product rebuild
• Collaborate with engineers, designers and stakeholders on the early UX testing and iteration of the Authentication/Anti-fraud beta product
• Work with a pilot customer or two to get them to try the early set of new Authentication/anti-fraud beta product and then collect daily or weekly feedback
• Provide product expertise and assistance to other parts of the organization (sales, support, marketing) as needed

What We’re Looking For 

• At least 5 years of experience as a product manager
• Proven track record of managing all aspects of a successful product throughout its lifecycle
• Prior experience in the payment space
• Solid technical background with understanding and/or hands-on experience in software development and web technologies
• Experience in UX design
• Experience with design and wire framing tools such as Figma
• Skilled at working effectively with cross functional teams
• Experience working in an agile development environment