We are a digital currency exchange providing trading solutions to users all over; as we lead the journey to an innovative future, one trade at a time.
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Recruiting and training new engineers as necessary to deliver high quality code on time
Coaching an established team to become more Agile throughout entire development process
Working with the Team Lead to plan the teams’ workload and execution of projects
Collaborating with the CTO to schedule work for the team
Ensuring high quality products by implementing state of the art test processes and methods
Overseeing the specification and implementation of development tools
Key Performance Indicators/ Performance Goals:
Ticket response rates, resolution rates, and internal employee satisfaction working with your IT department
Mean Time to Recover (MTTR), and system/technology downtime.
Security threats failure rate
Revenue generated by leveraging technology by IT department
Level of customer experience with the tech platform
Acquisition Metrics - how many new users have started using your product/feature in a specific time period - total user base & increase in user base?
Engagement Metrics - how much time the users are spending on your product/feature? how quickly are the users bouncing from your product/feature?
Retention Metrics - What is the trend of DAU (daily active users) and MAU (monthly active users) - are the active users declining or increasing or stagnant?
Experience Metrics - How satisfied is the user with the product/feature - CSAT (customer satisfaction)? Will the user refer your product/feature to others - NPS (net promoter score)?
Monetisation Metrics - What is the cost to acquire a user - CAC (customer acquisition cost)? What is the lifetime value of users - CLV (customer lifetime value)? What is the revenue per account - ARPA (average revenue per account)?
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