Product Manager at Chiji14xchange

Roles And Responsibilities

• Recruiting and training new engineers as necessary to deliver high quality code on time
• Coaching an established team to become more Agile throughout entire development process
• Working with the Team Lead to plan the teams’ workload and execution of projects
• Collaborating with the CTO to schedule work for the team
• Ensuring high quality products by implementing state of the art test processes and methods
• Overseeing the specification and implementation of development tools

   Key Performance Indicators/ Performance Goals:

• Ticket response rates, resolution rates, and internal employee satisfaction working with your IT department
• Mean Time to Recover (MTTR), and system/technology downtime.
• Security threats failure rate
• Revenue generated by leveraging technology by IT department
• Level of customer experience with the tech platform
• Acquisition Metrics - how many new users have started using your product/feature in a specific time period - total user base & increase in user base?
• Engagement Metrics - how much time the users are spending on your product/feature? how quickly are the users bouncing from your product/feature?
• Retention Metrics - What is the trend of DAU (daily active users) and MAU (monthly active users) - are the active users declining or increasing or stagnant?
• Experience Metrics - How satisfied is the user with the product/feature - CSAT (customer satisfaction)? Will the user refer your product/feature to others - NPS (net promoter score)?
• Monetisation Metrics - What is the cost to acquire a user - CAC (customer acquisition cost)? What is the lifetime value of users - CLV (customer lifetime value)? What is the revenue per account - ARPA (average revenue per account)?