Process Improvement Specialist at Tetra Maritime

Requirements

Key Responsibilities

Process Review & Understanding 

• Review newly developed and existing processes to ensure clarity, accuracy, and coherence; 
• Understand the purpose and flow of each process, including key steps, responsible parties, dependencies, and intended outcomes; 
• Validate that processes align with departmental and organisational standards. 

Process Documentation & Quality Assurance 

• Check process documents for structure, completeness, and adherence to established templates and guidelines; 
• Provide improvement recommendations to Process Owners and relevant teams before approval and live implementation; 
• Ensure terminology, steps, and actions are consistent across documentation. 

Audit & Compliance Oversight 

• Conduct periodic audits on all active processes across departments; 
• Evaluate whether teams are following documented procedures accurately; 
• Identify gaps, inconsistencies, outdated steps, or risks in process execution; 
• Produce detailed audit findings and compliance reports with recommended corrective actions. 

Lifecycle Management & Updating 

• Monitor version control, ensuring all updates are properly documented and approved; 
• Work with the Governance Unit to ensure the most recent version of every process is published and communicated; 
• Maintain an organised audit log highlighting process status, improvement actions, and implementation timelines. 

Stakeholder Engagement 

• Collaborate with Process Developers, Automation Specialists, Subject Matter Experts (SMEs), and Process Owners; 
• Participate in discussions, feedback sessions, and reviews to improve process quality; 
• Communicate audit results clearly and professionally to relevant stakeholders. 

Required Skills and Competencies

Technical & Analytical 

• Strong understanding of workflow design, process documentation, and internal control principles; 
• Ability to analyse process flows and identify inefficiencies or gaps; 
• Familiarity with SOP development and process auditing methodologies. 

Communication & Collaboration 

• Excellent written communication for reports and process documentation; 
• Confident presenting findings and recommendations to teams and senior stakeholders; 
• Strong interpersonal skills and comfort working with cross functional audiences. 

Organisational Skills 

• High attention to detail and accuracy; 
• Ability to manage multiple audits and reviews simultaneously. 
• Strong prioritization and follow-up abilities. 

Tools Proficiency 

• Microsoft SharePoint, Excel, and other process tracking tools; 
• Knowledge of process mapping software (e.g., Visio, Lucid chart) is an advantage. 

Qualifications and Experience

• Bachelor's degree in business administration, Operations Management, Quality Assurance, or a related field; 
• 2–4 years’ experience in process auditing, business process management, internal controls, quality assurance, or operations; 
• Experience drafting or reviewing SOPs is strongly preferred; 
• Prior exposure to structured, process driven environments is an advantage.