Process Auditor at Airtel

Process/Policy Compliance

• Review SOPs designed by business functions for quality monitors and report process KPIs performance
• Support Process and Compliance Lead
• Create interface & co-ordination to ensure compliance to policies, process and procedures for the OPCO.
• Constantly engage with assigned functions at Group and OpCo’s to align the processes and closure of all open issues
• Develop regulatory / governance matrix and test compliance, identify gaps and work to close these.

Improvement Projects 

• Identify and drive projects for assigned functions (both Business and Customer Impacting and revenue/cost impacting)

Adherence to Best Practice Policies

• Ensure that processes and procedures are in place work as per the standards and can efficiently support functional/business objectives.
• Ensure that functional processes add value to the business.
• Ensure that relevant metrics are in place to measure performance and can efficiently guide management on the decision-making process.
• Work with business functions to identify process gaps arising from weak or inadequate business process documentation

Execute Process and Internal Audit Reviews 

• Execute internal audit and internal control reviews requested by the business. 
• Effective engagement and support to the IA team on the audit, risk management and gap areas. 
• Support engagements within the OPCO to ensure the learnings of the audit findings from other OpCos are implemented as best practice, ensuring the reduction in the learning cycle. 
• Effective implementation of the learning tracker action items for the OPCO 
• Ensure all the audit observations of the OpCos are effectively closed.
• Ensure process gaps are identified and shared with Process owner & Function head for implementation. 
• Support the Technology Compliance function to ensure technology gaps are identified, shared and closure followed up with IT for implementation 
• Support Fraud Investigations

Educational Qualifications  

• A Bachelor’s degree
• ICAN or ACCA required 

Relevant Experience & Functional / Technical Skills

• 3 - 5 years of experience in Audit firm
• Industry experience an added advantage
• Process Audit experience 
• Exposure to technology, process reengineering and handling decentralized operations is desirable
• Effective Project management & Co-ordination
• Commercial and Financial Management
• Interpersonal Skills
• Problem solving
• Service Focus
• Persuasion & negotiation Skills 
• Relationship Management