POS Field Support Officer at CallphoneNG

Job Description

The POS Support Officers would be deployed to the locations of our merchants and business partners merchant, for constant device monitoring and measured along with the following indices:

• Receive requests for POS from Relationship Managers or Field support staff and processing time.
• Deployment of POS terminals to merchants.
• Training of merchant upon deployment of POS Terminal.
• Prepping (configuring and testing) of the POS terminals.
• Providing daily terminal support at designated merchant locations.
• Identifying prospect merchants in the field and reporting.
• Keep records of support and support materials (SIM cards, chargers, batteries e.t.c).
• Give remote assistance/training to merchants upcountry.
• Attend to any other task assigned by the Team Lead POS or Supervisor.
• Enforce change management and compliance processes.

Qualifications

• OND in any discipline.

Experience:

• Minimum of 1 year experience.

Skill:

The following skill set would be an added advantage:

• Technical, functional knowledge of various PoS machines
• Ability to understand and troubleshoot terminal issues over call or visit merchant outlet if required
• Experience of working in the payments industry, preferably Merchant Acquiring