POS Deployment Officer at Alister Greene Consulting

Location: Lekki, Lagos

Responsibilities

• Ensure that all terminals assigned for deployment are promptly and professionally delivered to customers within agreed SLAs, with evidence of duly completed deployment forms.
• Ensure all POS terminals have a clear Customer Hotline sticker to report any support related incidents.
• Promote to customers the Hotline timely resolution of all customer requests or queries.
• Adhere daily to the uploaded roadmap on POS data system for customer visitation within the route; Upload all merchant visitation report through the authorized channel(s)
• Ensure he/she visits and supports all assigned merchants every month and ensures their POS terminals are working satisfactorily 24/7 in line with agreed Bank SLAs (Minimum 85% Active ratio)
• Ensure prompt resolution of all escalated incidents from Regional Support Supervisor/Relationship Officers/Contact Center with detailed resolution feedback and Test Transaction Receipt (TTR)
• Liaise with the Regional Support supervisor and Business Development Management team to drive re-activation of inactive terminals in the assigned route and to improve the ratio of Deployed vs. Active terminals
• Ensure the retrieval/replacement of faulty terminals as approved by the Bank/ Regional Support Supervisor and that each terminal retrieval form is duly completed and acknowledged by the customer

Requirements

• A Bachelor's Degree with minimum of 2+ years business experience in financial services or fintech industries.
• Must be able to drive a motorcycle
• Must have a valid riders permit
• Must be conversant with island roads and its environs
• Must have a working android phone.

Salary
N45,000 - N60,000 monthly.