Point of Sales Support Technician at Karrabo Financial Solutions

Location: Lagos Island, Lagos

Role Summary

• We seek to employ a passion driven and detail-oriented POS IT support technician
• You will be required to assist any venue having trouble resolving technical issues with the POS software as well as helping with any IT related needs for the organisation
• Successful Candidate will also assist when necessary with any POS software setups for new venue installations and any other IT job as may be required.

Key Responsibilities

• Act as the POS support liaison between Corporate, POS Vendor and venue locations
• Provide onsite and remote support for POS including training of customers, configuration, monitoring and customization
• Assist in both Root cause and Trend analysis, all while providing venue systems POS support.
• Troubleshooting and resolving POS Hardware and software issues onsite and offsite
• Provide assistance in installation, relocation and re-installation of equipment for the office when required.
• Develop and improve documentation to support problem analysis and resolution.
• Increase POS transaction count and volume by constantly engaging RMs on active/inactive terminals and visiting low performing merchants
• Ensure timely deployment of POS terminals across assigned region and training of relationship managers on POS 1st line support issues
• Increase POS transaction count and volume by constantly engaging RMs on active/inactive terminals and visiting low performing merchants encouraging them to effectively utilize POS terminals in their possession

Qualifications

• OND qualification
• Minimum of 2 years working experience in a help desk or POS role
• Experience maintaining POS systems
• Must be willing and able to ride a bike.
• A valid riding license and excellent knowledge of highway code is a MUST
• Experience troubleshooting hardware/software products
• Experience with networking concepts
• Excellent communication skill and desire to grow is required
• Must be customer friendly as candidate will be a point of contact for customers
• Proven analytical and problem-solving abilities
• Outstanding interpersonal skills and great team player.
• Must be able to work independently with a high degree of self-initiative.
• Must be able to accommodate a flexible work schedule.