Platform Manager, Professional Services at Interswitch

Job Purpose

• Managing Technology Processes inherent in creating, managing and delivering training virtually.
• Building, Partnering and Managing and supporting administrative platforms for the Professional Services Team such as the Learning Management System (LMS) and Learning Content Management Systems (LCMS).
• Effectively markets professional services learning solution to pre-defined target markets online and deliver revenue targets as assigned for the financial year.

Key Responsibilities:

Strategy Development

• Understands the vision and strategy for the Professional Services Market
• Builds and grows Professional Services brand virtually
• Successfully transform key Professional Services onsite courses to virtual programmes
• Work with the team to ensure execution of sales strategies to improve market share for our virtual training solutions.

Graphic Design:

• Provide and evaluate visuals used during the content development process
• Work closely with the Design & UX Team to provide visuals, design and UX for learning programs.

LMS/LCMS Management:

• Maintain and support administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS).
• Maintain and support partner platforms LMS & LCMS.

Authoring Systems Management

• Maintain, support and supervise the tools, technologies and content used during instructional design and content development.

Delivery Platform Management

• Provide technical and learning support for the technology used for electronic and online delivery of learning programs.
• Deliver end to end learning solutions virtually on Professional Services Platform
• Consistently update and make readily available learning programs on ISW platforms for client consumption.
• Managing Technology Processes inherent in creating, managing and delivering training virtually.

Collaboration Platform Management

• Manage social and collaborative tools for the purpose of knowledge sharing and team learning.
• Increase number of virtual presences of the professional services portfolio.

Marketing and Communication

• Increase number of users on learning platform in line with meeting revenue targets
• Effectively markets professional services learning solutions to pre-defined target markets and deliver revenue targets as assigned for the financial year on the virtual platform.
• Prospects for new opportunities and identifies new profitable customers for Professional services learning solutions in all the sectors
• Cross-sells and up-sells departmental learning solutions to both new and existing clients Follows up on leads and opportunities
• Telemarketing- virtual selling and onsite selling cold calls (when necessary)
• Own and manage internal and external KYC documentation process for clients on-boarding.
• Provide periodic reporting on leads and sales activities
• Generates demand by pro-actively reaching potential customers to make them aware of professional learning solutions

Customer Relationship and Account Management

• Develops, manages and maintains strong relationship with key accounts in different sectors by applying the relevant key account management framework
• Liaises with relevant internal teams to ensure customer issues and complaints with key clients are properly resolved and escalated when necessary.
• Identification and confirmation of customer requirements

Project management and sales tracking

• Service management as regards upgrades, outages and issues Competition/Market Feedback Analysis
• Monitors trends in client buying behavior and provides relevant market feedback about competing solutions to the team
• Understands industry trends and sells value proposition based on case studies
• Provides input about competitor solutions (features/pricing/strategy) that will aid professional
• services sales efforts

Event Management & Product Visibility

• Identifies networking opportunities, sales conferences and events that would provide positive impact to the sales bottom line in all sectors.

Performance Review and Monitoring

• Carries out daily review of open opportunities for the team to ensure they are closed in the month of consideration.
• Reviews set targets against actual with the team with respect to sales turnover and revenue generated.
• Reviews possible revenue lines and income for the coming quarter.
• Monitors performance & deviations from budget.
• Conducts monthly review of open opportunities for the team to ensure they are closed in the month of consideration.
• Track sales progress.

Academic Qualification

• BSc in Computer in Science
• MSc is an advantage

Professional Qualification

• Digital Marketing, Technical Writing etc

Experience:

• 7 - 10 years