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  • Posted: Jan 17, 2025
    Deadline: Not specified
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  • Fincra is a payment infrastructure for fintechs, platforms and global businesses. Fincra provides payments solutions that enables businesses to accept payments securely, make payouts globally and scale your business across borders. Vision: Our vision is to simply create a world, where movement of money is instant, and as easy as sending a text message. Missi...
    Read more about this company

     

    Platform and Database Monitoring Intern

    Role Overview

    • The overview of this role is to ensure real-time visibility into Fincra's platform and database operations, enabling proactive incident detection, faster resolution times, and a smoother experience for customers using our diverse financial products across multiple African markets.

    What you will be doing everyday

    Responsibility

    • Application Performance Monitoring (APM)
    • Real-time Platform Monitoring
    • Database Operations Monitoring
    • Incident Triage and Escalation
    • Documentation and Reporting

    Description of Responsibility

    • Utilize APM tools to monitor API performance, identify bottlenecks, and track error rates across various services.
    • Actively monitor Observability dashboards for anomalies in platform health, performance metrics, and customer interactions.
    • Track key metrics on operational database dashboards (e.g., ClickHouse, Metabase) for performance bottlenecks, data integrity issues, and resource utilization.
    • Perform basic troubleshooting steps for identified incidents, gathering relevant logs and data. Escalate issues to the appropriate team (SRE, engineering, treasury) based on initial assessment.
    • Document incident details, troubleshooting steps, and communication logs. Create concise reports on observed trends and recurring issues

    Required Outcome of Responsibility

    • Gain a deep understanding of API performance and identify issues that could impact customers.
    • Identify potential issues before they impact customers or escalate into major incidents.
    • Detects and reports database-related incidents that could affect transaction processing, reporting, or other critical business functions.
    • Minimize incident resolution times by ensuring swift and accurate escalation to the team best equipped to handle the issue.
    • Contribute to a knowledge base of incident resolutions and help identify areas for platform or database optimization.

    Required Competencies

    Technical Skills:

    • Basic understanding of cloud infrastructure and monitoring tools (Datadog or NewRelic experience a plus).
    • Familiarity with Application Performance Monitoring (APM) concepts and tools.
    • Familiarity with database concepts and ability to interpret key performance metrics.
    • Exposure to Linux command-line interface and basic scripting.
    • Aptitude for problem-solving and analytical thinking.
    • Documentation and troubleshooting skills.

    Behavioral Competencies:

    • Strong attention to detail and ability to identify patterns in data.
    • Excellent communication skills (written and verbal) for clear incident reporting and escalation.
    • Proactive and eager to learn new technologies in a fast-paced environment.
    • Collaborative team player with a willingness to assist others.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified? Go to Fincra on fincra.bamboohr.com to apply

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