Platform and Database Monitoring Intern at Fincra

Role Overview

• The overview of this role is to ensure real-time visibility into Fincra's platform and database operations, enabling proactive incident detection, faster resolution times, and a smoother experience for customers using our diverse financial products across multiple African markets.

What you will be doing everyday

Responsibility

• Application Performance Monitoring (APM)
• Real-time Platform Monitoring
• Database Operations Monitoring
• Incident Triage and Escalation
• Documentation and Reporting

Description of Responsibility

• Utilize APM tools to monitor API performance, identify bottlenecks, and track error rates across various services.
• Actively monitor Observability dashboards for anomalies in platform health, performance metrics, and customer interactions.
• Track key metrics on operational database dashboards (e.g., ClickHouse, Metabase) for performance bottlenecks, data integrity issues, and resource utilization.
• Perform basic troubleshooting steps for identified incidents, gathering relevant logs and data. Escalate issues to the appropriate team (SRE, engineering, treasury) based on initial assessment.
• Document incident details, troubleshooting steps, and communication logs. Create concise reports on observed trends and recurring issues

Required Outcome of Responsibility

• Gain a deep understanding of API performance and identify issues that could impact customers.
• Identify potential issues before they impact customers or escalate into major incidents.
• Detects and reports database-related incidents that could affect transaction processing, reporting, or other critical business functions.
• Minimize incident resolution times by ensuring swift and accurate escalation to the team best equipped to handle the issue.
• Contribute to a knowledge base of incident resolutions and help identify areas for platform or database optimization.

Required Competencies

Technical Skills:

• Basic understanding of cloud infrastructure and monitoring tools (Datadog or NewRelic experience a plus).
• Familiarity with Application Performance Monitoring (APM) concepts and tools.
• Familiarity with database concepts and ability to interpret key performance metrics.
• Exposure to Linux command-line interface and basic scripting.
• Aptitude for problem-solving and analytical thinking.
• Documentation and troubleshooting skills.

Behavioral Competencies:

• Strong attention to detail and ability to identify patterns in data.
• Excellent communication skills (written and verbal) for clear incident reporting and escalation.
• Proactive and eager to learn new technologies in a fast-paced environment.
• Collaborative team player with a willingness to assist others.