Phones & Mobile Technical Engineer at DreamWorks Integrated System Limited

• As a Phones & Mobile Technical Engineer, you will play a crucial role in ensuring the smooth operation and maintenance of mobile devices and related technologies sold on our platform.

Responsibilities:

• Perform diagnostic tests and repairs on various mobile devices including smartphones and tablets.
• Troubleshoot hardware and software issues, identifying root causes and implementing effective solutions.
• Install, configure, and update mobile operating systems and applications.
• Provide technical support and assistance to customers via phone, email, or in-person regarding mobile device usage, troubleshooting, and repairs.
• Collaborate with other technical teams to resolve complex technical issues and escalate unresolved problems as needed.
• Keep abreast of the latest trends, developments, and advancements in mobile technology to ensure up-to-date knowledge and expertise.
• Conduct quality assurance tests on refurbished or repaired devices to ensure functionality and reliability.
• Maintain accurate records of repairs, inventory, and customer interactions.

Requirements:

• Bachelor's degree in Information Technology, Computer Engineering, or related field.
• Proven experience as a Mobile Technical Engineer or similar role, preferably in a retail or e-commerce environment.
• Solid understanding of mobile hardware components, operating systems, and software applications.
• Proficiency in diagnosing and repairing common mobile device issues such as screen damage, battery failure, and software glitches.
• Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently.
• 6. Excellent communication and customer service skills with the ability to interact effectively with customers and team members.
• Ability to work independently and collaboratively in a fast-paced environment.8. Relevant certifications in mobile device repair or technical support will be an advantage.