Pharmacy Technician at eHealth Systems Africa

Department: Pharmacy
Division: EHA Clinics
Reports to: Practice and Quality Assurance Manager

Summary of Job

• The pharmacy technician works closely with the pharmacist on duty in attending to patients, refilling prescriptions, dispensing medications and maintaining stock counts.

Essential Duties and Responsibilities

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Pharmacy Technician Duties

• Fill medications based on prescriptions and prepare them for Pharmacists to dispense.
• Assist in stock count on a routine basis and ensure that expiring drugs are noted
• Arrange/stack  drugs and consumables according to FEFO guidelines
• Ensuring that minimum stock level are not exceeded
• Bring Patients into the pharmacy (when necessary)
• Follow up/call patients to ensure compliance and report special cases to the Pharmacist on the duty
• Follow up on drugs delivered to patients
• Keep the pharmacy clean and ensure that dispensing materials are available
• Assist in receiving of medications from vendors
• Assist in compounding in coordination with the Pharmacist
• Dispensing of OTC medications and providing of consumables to the nurses and doctors when needed.
• Ensuring to comply with proper work ethics and conduct
• Preparing of emergency packs under the supervision of a Pharmacist
• Assisting the Pharmacist in any other required duties.
• Conduct group responsibilities accurately and on time.
• Maintain and update pharmacy checklists regularly
• Provide assistance in various functions of the Pharmacy

Patient & Family Education/Support:

• Provide emotional support and measures to alleviate fear and anxiety.
• Assess patient and family readiness and identifying learning needs.
• Lead/encourage multidisciplinary approach for patient’s discharge.
• Develop and implement the teaching plan utilizing patient education manual.
• Document patient and family education.
• Participate in voluntary community health activities to promote, maintain and restore health and prevent diseases.
• Adheres to Policies and Procedures.
• Adheres to EHA Clinics Code of Conduct as well as ethical standards of the field.

Customer Service Requirements:

• Must have excellent customer service skills and communication skills
• Must be able to plan and perform daily activities in an organized manner.
• Must be kind, compassionate, dedicated and patient.
• Must have the ability to handle different kinds of emotions as well as manage on the job stress.
• Must be focused, very detailed and be creative in making decisions.
• Must be physically and mentally stable to  handle extended shifts as well as mental pressure and traumatic events.
• Must be able to review, analyze and respond to different situations they encounter daily.
• Must be able to think critically in adapting to change, judging situations and taking appropriate decisions.

Professional Development:

• EHA Clinics requires all staff to keep their knowledge and skills up to date
• S/he is expected to continue to learn throughout their career at EHA Clinics through continuing professional development (CPD). The professional body relating to specialist areas will have information on the type of CPD to be carried out and how much should be completed each year.

Key Areas of Note

• Ensure continuing education, training and development is undertaken to meet clinical governance guidelines for Continuing Professional Development and a Personal Development Plan.
• Keep up to date with relevant medical research, technology, and evidence-based medical practice by attending continuing education courses and professional meetings, reading journals, etc.
• Perform a variety of research and analysis tasks associated with improvement of clinical care, medical diagnosis, and treatment where appropriate.
• Audit of clinical practice and review of relevant literature.
• Research unusual symptoms and treatment options, through consultation with physicians and other medical specialists.
• Provide literature reviews and the like; review, analyze and determine the significance of a variety of diagnostic test results

Qualifications & Training

• Ordinary (or Higher) National Diploma Certificate in Pharm tech
• Current license to practice (where applicable)
• Evidence of NYSC discharge/exemption certificate (where applicable)

Work Experience:

• Minimum of two (2) years experience working within a clinical setting

Key Skills and Attributes:

• Computer literacy
• Excellent Communication
• Working Under Pressure
• Humane, Empathetic and Supportive Bedside Manner
• Leadership and Teamwork
• Problem solving and Initiative
• Time Management and Organization
• Attention to Detail

Salary

• Competitive salary scale based on improvements from the CONMESS and CONHESS salary structures as well as surveys from top private hospitals in Nigeria. Salary is negotiable but performance-based. Base salary constitutes 70%, while 30% is a bonus based on predefined individual performance indicators and monthly organizational performance.

Other Benefits
The following benefits are available with this offer of employment:

• Health Insurance: EHA Clinics will cover medical expenses for yourself, your spouse and up to two dependents. Further details are contained in the Nigeria Addendum to the EHA Clinics Employee Handbook.   
• Group Life Assurance: EHA Clinics provides life insurance for you as our employee. This insurance is payable in the event of your death. The effective date of coverage will be upon successful completion of your probationary period.
• Group & Personal Accident: EHA Clinics provides Accidental Death and Dismemberment Insurance (ADD) for you as our employee. AD&D covers death by accidental means (rather than natural causes) and dismemberment. The effective date of coverage is your hire date.
• Pension: EHA Clinics supports employee retirement preparation and investment by paying a 10% pension contribution on top of the statutory pension contribution of 8% that is already factored into your salary.
• Annual Leave: You are entitled to 21 days paid annual leave accrued at 1.75 days/month. Employees may begin scheduling leave with their direct supervisor upon successful completion of their probationary period.