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  • Posted: Aug 12, 2020
    Deadline: Not specified
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    Stanbic IBTC Holdings PLC is a full service financial services group with a clear focus on three main business pillars - Corporate and Investment Banking, Personal and Business Banking and Wealth Management. Stanbic IBTC Bank legally became part of Standard Bank Group 24th August 2007. The Standard Bank Group merged its Nigerian operations, Stanbic Bank Nig...
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    Personal Banker

    Job ID: 49941
    Location: Shauchi, Kano
    Job Sector: Financial Services
    Job Details: Retail & Business Banking.

    Job Purpose

    • Proactively promote a relationship-based offering through operating as a dedicated and primary point of contact for customer in the branch, providing banking solutions which meet the customer’s needs in accordance with each of personal banking segment’s value proposition.
    • Provide an efficient personal banking service and support to a portfolio of branch based clients across the Gold, Silver and blue segments.
    • Achievement of expansion, cost management and customer retention targets through a proactive call plan and active cross selling.
    • Provide customers at the branch with basic day – to – day services.

    Key Responsibilities / Accountabilities

    • Retain customers (Blue, Silver and Gold) as per the criteria outlined in the segment value proposition and reflected by the Country segment strategy.
    • Liaise effectively with the sales team to ensure seamless transfer of clients after sale has been concluded to relationship management.
    • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise life cycle opportunities. Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
    • Conduct a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and priorities.
    • Conduct a comprehensive calling/contact management programme for all customers aligned with the cost to serve proposition.
    • Pro-actively manage the portfolio to maximise revenue for the Bank (referring to fees, margins and sales), minimise costs and risks, whilst maintaining and entrenching the customer’s relationship with the Bank appropriately.

    Preferred Qualifications and Experience

    • A Bachelor's degree in any related field.
    • 2 years banking experience, preferably interfacing with customers.
    • Strong relationship management background.
    • Experienced in upholding the highest levels of service.
    • Experience in completing credit applications successfully.
    • Knowledge/Technical Skills/Expertise
    • Deep knowledge and understanding of the different personal and segment value proposition.
    • Knowledge of local market environment and financial issues that may impact portfolio.
    • Working knowledge of bank systems and operations
    • Thorough understanding of credit principles as well as application and maintenance processes.
    • Knowledge of the banks organogram and awareness of relevant reporting lines.
    • Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
    • Demonstrate high levels of computer literacy - able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance, etc.
    • Proficient in Microsoft word and excel.
    • Time management
    • Ability to multi-task
    • Ability to handle matrix reporting.

    Method of Application

    Interested and qualified? Go to Stanbic IBTC on careers.peopleclick.eu.com to apply

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