Pension Administrator at Shell Petroleum Development Company

What’s the role 

As a Pension Administrator, you will help support the Finance function in Continuous Improvement, integrating the improvement agendas of Process, Data, Systems and People, the core elements of Operational Excellence. 

What you’ll be doing 

Pension Administration & Operations

• Conduct routine existence verification for about 4,200 pensioners
• Provide end-to-end administration of pension matters, including liaison with Pensioner Association offices across the country
• Ensure timely processing of pensioner requests, enquiries, and complaints 
• Liaise with IT to deliver and manage an effective and efficient Customer Relationship Management (CRM) Tool
• Manage the SNCPFA website and ensure contents are updated regularly 
• Support the delivery of annual pensioner surveys and quarterly pensioner engagement sessions

Stakeholder & Relationship Management

• Provide technical support to Pensioner Associations, including representing SNCPFA at meetings as required
• Build and maintain effective working relationships with internal and external stakeholders, including PENCOM, Shell HR, and Pensioner Associations

Contract & Reporting Responsibilities

• Act as Contract Holder for the annual calendar production and distribution, and other service contracts that enhance pensioner value propositions
• Manage vendor and contract performance in line with CMCP requirements
• Prepare and submit periodic regulatory reports to PENCOM

What you bring  

• Minimum 8 years’ relevant experience with a degree in Administration, Social Sciences, or related field; postgraduate qualification is an advantage
• Proven experience managing Defined Benefit (DB) pension schemes with strong knowledge of PENCOM regulations, guidelines, and circulars
• Strong interpersonal skills, including the ability to manage and empathize with an ageing pensioner demographic in sensitive situations.
• Demonstrated commercial mindset, including evaluating supplier solutions, optimizing cost and service quality, and delivering results through suppliers and stakeholders.
• Working knowledge of contracting processes (CMCP), with strong negotiation, influencing, and stakeholder management skills.
• Excellent written and verbal communication skills in English, with the ability to perform effectively under ambiguous, pressured, or emotionally sensitive conditions.
• Strong business partnering skills, building relationships across internal and external stakeholders, with a focus on outstanding service delivery and continuous improvement.
• Proficient in digital/IT applications, leveraging technology to improve service delivery and overall pensioner experience.

What we offer 

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You’ll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You’ll be able to balance your priorities as you become the best version of yourself. 

• Progress as a person as we work on the energy transition together
• Continuously grow the transferable skills you need to get ahead
• Work at the forefront of technology, trends, and practices
• Collaborate with experienced colleagues with unique expertise
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself
• Benefit from flexible working hours, and the possibility of remote/mobile working 
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world
• Take advantage of paid parental leave, including for non-birthing parents
• Grow as you progress through diverse career opportunities in national and international teams
• Gain access to a wide range of training and development programmes